When we say that call center agents are so awesome, we are not only making reference to their passionate, resilient and hard-working personalities. Nor are we alluding to their amazing talents for sports, board games or their good taste in music or culinary tastes. There are other attributes that make them special, different from other […]
Once upon a time, call centers in Mexico were not very prevalent, especially not in Tijuana. A recent increase in demand for nearshore call center services has put the city on the call center map. We are very proud to be one of the pioneers of the call center industry in the city. As many […]
Mexico call center outsourcing: The proximity. Nearshoring or Mexico call center outsourcing is still the best way to do business with a foreign country. The proximity facilitates face-to-face meetings and visits, enhancing trust and satisfaction. Mexico is one of the top countries where US companies like yours can outsource its operations to a call center. […]
3 proven tactics to increase sales when outsourcing Call Center Services in Mexico If you are a company that is looking to outsource or currently has a sales campaign using outsourced call center services in Mexico, we suggest applying these three tactics that will help increase your sales goals. These tactics are currently being used […]
If you are looking for bilingual call center jobs in Tijuana, this article will be very helpful for you. Here, we gathered the most common questions people ask us when they respond to a job offer.👇👇 We hope this Q/A selection helps you to know what you need to know get hired. QUESTIONS AND ANSWERS: […]
If you have been looking for a job in Tijuana during the past year or so, chances are you have stumbled upon quite a few job postings or ads for call center work. Tijuana is in the middle of a booming call center industry and lately, there has been an increase in the demand for […]
The Contact Center Industry in Mexico is strong and optimistic. Despite increasing global competition, growth for most Call Centers in Mexico is expected to continue. International studies repeatedly rank Mexico in the top 5 worldwide and top 3 in Latin America as an expanding and competitive market. Good times for call centers in Mexico. According […]
Call centers in Mexico: The proximity and the language as a competitive advantage Call Centers in Mexico have become one of the top options for US companies looking to outsource services in Latin America. Its close proximity to the US and cultural similarities are two of the strongest competitive advantages in Mexico’s call center industry. […]
In the past, Voxcentrix’s Executive VP Joe Andere published an article titled: “Call Centers taking over abandoned manufacturing plants, craft beer, employment and Ahi Tuna Tostadas…” that sums up the impact that Call Centers in Mexico are having in the region. From increasingly higher employment rates to the rebirth of old and abandoned industrial buildings, […]
Becoming BRAND AMBASSADORS Voxcentrix, the Call Center of passionate brand ambassadors At Voxcentrix call center in Mexico, we have two concepts that run through the veins of the entire organization, those two ideas represent the way we approach things, they are like our mantra. Those two concepts are “Passion” and “Brand Ambassadors”. The first addresses how we […]