We know there is no easy way out of the Coronavirus problem but if you outsource your operations to Mexico, it might be the solution you were looking for.
Mexican outsourcing companies are moving rapidly to embrace the new normal.
As the crisis started to intensify, we quickly shifted our business operation to a remote basis. We had to do it to ensure business continuity. Many of us never stopped operations.
“Because necessity is often the mother of invention, the pandemic could bring some positive outcomes… And businesses are finding faster, cheaper ways to operate. Remote working has soared.
These changes could make for better management and more flexible workforces” –FORTUNE MAGAZINE
Now that we have at least 80% of our operation working from home, we feel more confident than ever.
We are connected using the best of technology. There’s a feeling of camaraderie with our business partners that is allowing us to share best practices, adapt quickly, and be more productive.
Many are the reasons why you should outsource your operations to Mexico, but here is our top 5 in case you aren’t fully convinced yet:
Reason 1: Cut costs, encourage business growth
A greater number of businesses are cutting their budgets to get a handle on the effects of the coronavirus. When the times are hard, affordable remote services prove to be an appealing alternative.
Outsourcing your non-essential operations to Mexico will allow you to mow down costs, and have additional funds available for potential growth and innovations.
Reason 2: Scale your business when times are hard
Outsourcing can be a great ally to your contingency plan. Starting your non-core business operation in Mexico it’s not rocket science. You can start with a pilot of fewer than 10 people, then scale to hundreds of agents in short periods.
Your outsourcing partner will take care of business. From setting up facilities, finding the right talent (recruiting), and training to human resources management, you can start quickly and grow without sacrifice.
Reason 3: Leverage on workforce flexibility.
In Mexico, we are moving quickly to embrace the new normal. We shifted our business operation to a remote basis and that’s something you can leverage now. We can offer non-stop operations for uncertain times.
Mexican companies can offer you a mixed in place / work-from-home workforce. A flexible labor model has become a necessity.
Reason 4: Proximity / Similar timezone
Collaboration is the new innovation. To successfully outsource your operations to Mexico, you need to final a reliable partner. Either you are planning to do nearshore or offshore outsourcing, you must consider the implications that come with the geographic location.
Think of timezone differences and hours of travel. Having a Mexican team by your side will allow you to stay communicated no matter what happens.
If you are doing business in cities along the border like Tijuana, you can always drive to visit the offices.
Reason 5: Bilingual- bicultural workforce
To face the challenges of the COVID / POST-COVID 19 era, you are going to need allies with different training and ways of problem-solving. Your business should be looking for unique collaborators with the shared work culture Mexico can offer like no other.
Companies have been taking advantage of the Mexican bicultural workforce for years. Language and similar cultural backgrounds are key factors to provide exceptional service based on empathy.
If you want to avoid spending time and money in training and dealing with communication problems, Mexican bpo companies represent a big opportunity for business.
Next time you think of outsourcing your operations to Mexico, think of Voxcentrix, are ready to jump in
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As economies reopen after forced shutdowns caused by COVID-19, managers around the world are faced with a dual challenge: keeping the workforce safe while at the same time preserving business viability in an evolving and volatile market.
How should businesses start to design their “new normal” at this time of heightened uncertainty? While we are still far from knowing what constitutes a “best practice”, there is already a great deal of experimentation emerging all over the world. Harvard Business School
