Customer Service Solutions: Making your clients feel special and appreciated.
At the end of the day people won’t remember what you said or did, they will remember how you made them feel. – Maya Angelou
The customer service experience.
The way you make people feel after you have interacted with them says a lot about you as a person. The same concept applies to businesses who must communicate with their customers to guide them through assembly instructions, product services, technical support or warranty services: we all know this as the customer service experience.
Your company must be ready to interact with your customers and answer any questions they may have. Making them feel special and appreciated during that call or interaction should also be a standard requirement. Today’s consumer wants instant access to manufacturers and service providers; they want to be heard when things go wrong with a product or a service.
A Consumer Reports National Research Center survey pointed that 88 percent of people said they had to deal with customer service at some point in the past year to question a bill, request a repair, return ill-fitting merchandise, among other needs. Your customer service needs to be courteous, professional and ready to satisfy your customers’ needs.
All that customers really want is simple.
A recent publication on Harvard Business Review revealed that the most important factor in building customer loyalty is the reduction of customer effort. In other words, your service or product must be better designed and optimized to provide the better and faster answers to customers with product or service concerns.
That means that your company must be ready communicate with them as much as they need and by doing so, open new channels for feedback to gather important information every business needs to make the improvements and innovations. That is why Voxcentrix offers a “dual mode” customer service experience, where customers are asked to participate in short on the spot survey to evaluate product and service experiences.
Brand Ambassadors.
At VOXCENTRIX Call Center in Mexico, we are specialists in Customer Service Solutions. We empower our agents to become brand ambassadors, to be able to connect with your customers in a way that your company’s values and philosophy are represented. We encourage them to empathize with a customer’s needs and offer the best solution as fast and accurately possible.
Many times, our agents face challenges that can’t be solved on the spot or immediately. In this case, we encourage our agents to make the person on the other end of the phone line feel that important and appreciated.
Most dissatisfied customers are usually disappointed not because of the quality of the product but because the kind of service they received. But all this can change if your company is willing to improve its customer experience journey, interact with your customers across multiple channels and strengthen your omnichannel customer engagement strategies.
If you are thinking to add some great Contact Center Solutions to your strategy, please feel free to contact us.
Contact Information
Joe Andere
Phone: 619.363.8880
Email: JOE@VOXCENTRIX.COM
