For many small businesses, customer service is paramount to their success and must be the main focus of their business plan.
However, many business owners are too worried about selling their services rather than creating WOW experiences for their customers.
They fail to notice that it is, in fact, the Customer Experience that brings in repeat customers and helps businesses grow.
Not all businesses give customer service the importance it deserves and therefore wind up asking themselves, where are the repeat customers?
Think of it this way, if you were shopping somewhere and their customer service was terrible, would you buy from that place? Would you consider coming back?
In the digital business world, amazing customer service goes a long way because customers cannot interact face to face with your company. Your business needs to humanize all digital interactions and put a proverbial face to your e-commerce. Also, we recommend outsourcing your customer service operation.
Sometimes this can be challenging because you cannot afford to set up a customer service center due to all the investment that goes along with this task. Servers, computers, phone lines, data lines, phones, etc.… the investment dollars keep adding up. Not to mention all labor costs.
Outsourcing your customer service on a shoestring budget
For businesses with a shoestring budget, this is where a service like Voxcentrix ON DEMAND comes in.
Small businesses like yours can afford to outsource and boost customer service experience and not think about all the implications and investment needed to do so.
Not only that, you can rest assured that a call center like Voxcentrix, which is focused on delivering AMAZING customer experiences, will make sure your customers are satisfied and coming back.
VOXCENTRIX ON DEMAND is a service that allows small businesses to have agents at a per-minute vs. a traditional pay-per-hour charge. It enables you to have an efficient customer service team without breaking the bank.
When your operation becomes big enough, and more customer service calls are coming in, then we can switch to a more traditional outsourcing scheme.
With Voxcentix ON DEMAND, you pay only for what you use and need. The outsourcing process is very simple, and our talented team at Voxcentrix will guide you every step of the way.
You do not need to worry about hiring, legal aspects, buying equipment, or any of the involved daunting investments.
For more information about how we can help your business grow, humanize your brand, and create amazing customer experiences, please contact me at joe@voxcentrix.com.
Let’s start your outsourcing journey together.
Joe Andere, CEO at Voxcentrix
