If you looking for additional tactics for your marketing strategy, your customer service can be your new marketing strategy. Customer retention has a significant impact on a company’s profit. If you keep your customers happy, they will buy again and recommend your business to other people, opening the door for more business opportunities.
Yes, this might be a challenging year, but if you set your customer service team up for success, your business will be fine.
¨Every time you provide a “wow” customer service experience, adding emotional transportation to the experience of your customer, it’s marketing.¨ (Forbes)
Yes! Customer Service is Your New Marketing
- Word-of-mouth and referrals are the best marketing strategies.
- Your Customer Service Team needs to be ready to respond to your customers when unexpected situations happen.
- Superior customer service is a major factor in the race for becoming the best company.
If you want to increase profit this year, consider investing some dollars in strengthening your relationships with your customers.
At Voxcentrix, as customer service outsourcing experts we can help you expand your customer service teams and empower them for success.
With our help, you can increase servicing hours and reduce overall operational expenses!
Start with a small group of fewer than 10 people and expand as the project grows.
¨if a customer calls customer service with a promotional question, the answer may need a follow-up from marketing. Once the correct information is provided to the customer, a sales rep can reach out to see if they are still interested in making a purchase¨ (Business.com)
