aldadmin, Author at VOXCENTRIX

Doing business in Tijuana in 500 words

A growing number of companies are looking to start doing business in Tijuana. Not only from the US, but they are also coming from different parts of the world. Tijuana is still one of the best spots to do business in Mexico. The business landscape of the city represents competitive advantages that no other city in the country has. If you take time to research, only Google and the Internet will give you a good number of possibilities. Still, we recommend you go above and beyond to make sure you have a bigger picture of the growing opportunities for you doing business in Tijuana. You can also try reaching organizations like the Tijuana EDC (Tijuana Economic Development Council) to learn much more about the opportunities waiting for you in the city and the whole CaliBaja economic region. The proximity of doing business in Tijuana Doing business in border cities like...

April 14, 2021 By aldadmin BPO companies in Mexico Brand Ambassadors business in Tijuana Call centers in Mexico Call Centers in Tijuana Customer Service Outsourcing Mexico Call Center Outsourcing Tijuana Voxcentrix ON DEMAND

3 Customer Retention Tactics to Improve Your CX Strategy and Increase Sales in the [Post Pandemic] Digital Marketplace.

Earning repeat business is only one part of developing a successful customer retention strategy. If you want the customers you worked so hard to acquire to stay with you and increase repeat sales, you should have different tactics in your CX Strategy. The retail landscape has undergone a substantial transformation since the COVID-19 break. Sources like BigCommerce.com have identified trends that are changing customer expectations for online shopping. Customers expecting perks that, for the most part, are hard to fulfill: Next-day deliveryAccess to more product informationA more personalized shopping experience. The customer satisfaction bar has risen. If you are looking for new ideas to stay competitive, here are our Top 3. Our top 3 customer retention tactics to Improve Your CX Strategy and Increase Sales Number 1. Use customer feedback for customer retention. The first place to look at is your customer feedback. It provides you with direct insight into...

March 25, 2021 By aldadmin BPO companies in Mexico business in Tijuana Call centers in Mexico Customer Experience Customer Service Outsourcing Humanize your brand Mexico Call Center Outsourcing Tijuana Voxcentrix ON DEMAND

Be your customer’s hero

No matter how hard you try, some of your customers will trust your brand, and others won’t. A big part of your customers will be complicated, irrational, and easy to disappoint. But they still need someone to play the hero and solve their problems. You can catalog your business customers into three categories: trust advocates, neutrals, and antagonists. If you don’t want advocates and neutrals to become antagonists, you need to take action. But the real villain in the movie isn’t your customer. The real criminals are poor management, wasted effort, lost opportunity, needless risk, among other things. Some of the biggest enemies that your customer service department will face are: Not having an answer to the customer’s questionsTransferring calls to the wrong departmentBeing flooded with service ticketsLow-resolution times Failing to understand what your customers wantCustomers want a discount you can’t giveCustomers want a feature you won’t or can’t addHaving to...

March 17, 2021 By aldadmin BPO companies in Mexico business in Tijuana Customer Experience Customer Service Outsourcing Mexico Call Center Outsourcing

Becoming a Customer Experience Center.

Today we want to take a moment to celebrate the transformation we have been through during the last year, moving from being just another contact center to become a real customer experience center. The road to success is still long, but we are loving every moment. We will learn the lessons from hard times to build a better future for all of us. Special thanks to our Staff and Brand Ambassadors for their passion and commitment, and to our clients and business partners for their trust. We feel more aligned than ever with our mission to help our clients to create amazing customer experiences. 🧡We believe customer experience matters, and every interaction counts into making this a happier world. Let's Keep Creating Amazing Experiences! 🦸 #customerexperiencematters#voxcentrix#cxstrategy#smes#customerexperiencecenter#cxmanagement#bpo#smbs#customerservice#business#calibaja#experienceexcellence#nearshore#marketing#sales#retailsolutions#smallbusiness

March 11, 2021 By aldadmin business in Tijuana Call centers in Mexico Customer Service Outsourcing Mexico Call Center Outsourcing

Mexico Call Center Outsourcing in 300 words

Mexico Call Center Outsourcing means short distances, similar time zones, old camaraderie, and speaking the same language. What it means for you is saving time and money recruiting, training, hiring, and all the associated costs with opening a call center in Mexico. Mexico Call Center Outsourcing means staying close to your operation, having a closer relationship with your staff, and all the related benefits of being within driving distance or just a short flight away. Outsourcing your operation to Mexico also means accessing a young, passionate, and professional talent pool, hungry for opportunities to show their talent. A bicultural workforce with several years of binational experience working for US companies, ready to be trained and master your business processes. Outsourcing Your Operation to Mexico is finding faster, cheaper ways to operate but with much better quality than your options in India or the Philippines. Mexico Call Center Outsourcing means... ...Finding...

March 4, 2021 By aldadmin BPO companies in Mexico Call centers in Mexico Customer Experience Customer Service Outsourcing Mexico Call Center Outsourcing Tijuana Uncategorized

3 Ways to Increase Sales by Providing Amazing Customer Experiences

OUR FAVORITE 3 WAYS TO INCREASE SALES BY PROVIDING AMAZING CUSTOMER EXPERIENCES In our previous blog, we spoke about HOW TO OUTSOURCE YOUR CUSTOMER SERVICE ON A SHOESTRING BUDGET. Now we will focus on how you can increase sales by providing Amazing Customer Experiences. There are many ways to increase sales by providing AMAZING CUSTOMER EXPERIENCES, but these 3 are our favorites. 1.- RATE YOUR CUSTOMERS: Just as customers can rate their experiences with your company, you can ask your team to rate their interactions with clients and reward them for being awesome! You can prepare a special promo code for them, so when they do purchase again (and they will), they will enjoy an additional discount for being a great customer. You can empower your team to reward customers that had a difficult situation with your company by giving them a five-star rating experience discount thanking them for their...

February 24, 2021 By aldadmin Uncategorized

How To Start Outsourcing Your Customer Service On A Shoestring Budget

For many small businesses, customer service is paramount to their success and must be the main focus of their business plan. However, many business owners are too worried about selling their services rather than creating WOW experiences for their customers. They fail to notice that it is, in fact, the Customer Experience that brings in repeat customers and helps businesses grow. Not all businesses give customer service the importance it deserves and therefore wind up asking themselves, where are the repeat customers? Think of it this way, if you were shopping somewhere and their customer service was terrible, would you buy from that place? Would you consider coming back? In the digital business world, amazing customer service goes a long way because customers cannot interact face to face with your company. Your business needs to humanize all digital interactions and put a proverbial face to your e-commerce. Also, we recommend...

February 11, 2021 By aldadmin Uncategorized

What are the 6 pillars of your Customer Experience Management?

If you are still looking for inspiration to continue working on your CX strategy, we recommend you take a look at the 6 pillars of Customer Experience Management Excellence designed by KNPG. To achieve Customer Experience Excellence (CEE) and commercial success, your company needs to have a CX Management Strategy. Next, we have put together a brief explanation of each one of them Here are the 6 pillars of your Customer Experience Management Pillar 1: Personalization. The first pillar of your Customer Experience Management strategy is creating a personal connection. Customers are looking for tailored experiences that are unique for them. Focus on the individual to create an emotional connection with the customer. Greet your customers, know them individually, and know their story. Pillar 2: Time & Effort. Simplify the customer experience as much as possible. You can do that by minimizing the effort required by the customer. Be clear...

February 5, 2021 By aldadmin Uncategorized

A Great Customer Experience Feels Like a Good Cup of Coffee. It Awakens Your Spirit and Improves Your Day!

A great customer experience can cheer you up and change your day. A great customer experience is one of the best feelings you can undergo when interacting with a company or organization. The moment can be so unique that it might feel like a cool breeze on a hot summer day or a hot cup of coffee on a cold winter morning. Recent studies show that companies that successfully implement a customer experience strategy achieve higher customer satisfaction rates, reduced customer churn, and increased revenues. If you want to have lifelong relationships with your customers, you better start creating memorable experiences for them. Fortunately, you’re in the right place, because we can help. But, what is a Great Customer Experience? The customer experience encompasses all the interactions your company has with your clients along the customer journey. It starts with your customers’ very first communication with your business and continues...

October 6, 2020 By aldadmin Uncategorized

3 Emotional Stories That Will Show You How To Close The Experience Gap With Your Customers.

An Experience Gap occurs when our brands fail to meet our customer’s expectations at any point along the customer journey. It’s the chasm between what you promise and you deliver. In this blog post, we wanted to share 3 touching stories of amazing customer service that will make you feel inspired and that will show you how to close the Experience Gap with your customers. https://www.youtube.com/watch?v=x2OYn7k9gG0&t=20s 1. FedEx Driver saves dream wedding and close Experience Gap When COVID-19 smashed Savannah and Dylan’s dream wedding plans in Hawaii, they decided to change to a small ceremony on the beautiful coast of North Carolina. “The lovebirds organized a last-minute beach ceremony with a total of five people on the special day last week.The company making the groom's wedding band had been shuttered by the virus outbreak, but said the day before the wedding that it could overnight the ring, Kulenic said.One problem:...