aldadmin, Author at VOXCENTRIX

call center jobs for deportees in tijuana

June 6, 2018 By aldadmin Call centers in Mexico 0

From Mexico with Love: A story about Mexican Call Centers and companies in the US.

This is not a typical love story, it’s one of a long business relationship made with love between Mexican Call Centers and companies in the US. American companies have been outsourcing their manufacturing, information technology, customer service, telemarketing and other operations to Mexican companies and call centers for years. It’s been a successful Oreo flavored story. Thousands of companies like Nabisco (the oreo cookie maker) have relied on Mexico as a reliable destination to outsource their operations. Mexican call centers have been providing companies in the US with Customer Service Outsourcing for more than 20 years now This long and flourishing relationship has contributed to the professionalization of companies in the region, including Tijuana and the CaliBaja megaregion. [embed]https://www.youtube.com/watch?v=u2ppfF_eZ4s[/embed] Mexican Call Centers like us have developed a profound sense of the needs US companies have. More than 20 years ago the Mexican Institute of Teleservices (IMT) was created to provide...

May 24, 2018 By aldadmin Mexico Call Center Outsourcing 0

Mexico call center outsourcing: the proximity.

Mexico call center outsourcing: The proximity. Nearshoring or Mexico call center outsourcing is still the best way to do business with a foreign country. The proximity facilitates face-to-face meetings and visits, enhancing trust and satisfaction. Mexico is one of the top countries where US companies like yours can outsource its operations to a call center. The Cali-Baja region. [embed]https://www.youtube.com/watch?v=u2ppfF_eZ4s[/embed] The US-Mexico border stretches for almost 2000 miles long but it’s the Cali-Baja region the most prosperous of all. Including San Diego County, Imperial County, and Baja California in Mexico, Cali-Baja is a unique binational location ideal for business investments. It began in 2008 as an economic development partnership with the purpose of promoting the complimentary competitive advantages offered by the region. The Mega-Region has many competitive advantages starting with its infrastructure which includes 6 border crossings, 5 interstate freeways, 5 international airports, 2 specialized maritime port facilities and rail links....

May 7, 2018 By aldadmin Call Centers in Tijuana 0

Primer concurso de creación audiovisual

Individualmente, somos una gota. Juntos, somos un océano. -Ryunosuke Satoro Estimada(o) creadora(or) audiovisual, La familia VOXCENTRIX te da la bienvenida a nuestro primer concurso de creación audiovisual dirigido a estudiantes universitarios de la ciudad de Tijuana, Baja California. En VOXCENTRIX, creemos en la innovación y el trabajo en equipo, que si le ponemos pasión a las cosas nos salen mejor. También creemos que nuestras diferencias entre personas nos hacen un equipo más fuerte, por ello queremos integrar nuevas ideas, otras perspectivas para la creación contenidos para nuestras campañas publicitarias. Y precisamente necesitamos tu ayuda para crear CONTENIDO en forma de SPOTS COMERCIALES o CORTOMETRAJES PUBLICITARIO. Spot Comercial Si vas a hacer un Spot Comercial, ayúdanos a crear contenido para nuestras campañas de reclutamiento. Piensa en personas que pudieran necesitar un trabajo nuevo o en situaciones donde pudieras recomendarle a alguien nuestro call center. Las posibilidades son infinitas: en la parada del...

April 24, 2018 By aldadmin Call centers in Mexico 3

3 proven tactics to increase sales when using Call Center Services in Mexico

3 proven tactics to increase sales when outsourcing Call Center Services in Mexico If you are a company that is looking to outsource or currently has a sales campaign using outsourced call center services in Mexico, we suggest applying these three tactics that will help increase your sales goals. These tactics are currently being used successfully by our sales agents at Voxcentrix and can help increase your sales as well. Encourage an environment of “Learning & Sharing” Have your agents share what works and what doesn’t work for them with the rest of the team and discuss these tactics as a group. The idea is for the agents to collectively share winning tactics and that they learn from each other. Here at Voxcentrix, we like to apply a model called “Do-Review-Learn-Apply”. This model consists of monitoring sessions where we listen in on actual calls allowing our sales agents to...

April 6, 2018 By aldadmin Call Centers in Tijuana 4

Bilingual Call Center Jobs in Tijuana; What you need to know to get hired.

If you are looking for bilingual call center jobs in Tijuana, this article will be very helpful for you. Here, we gathered the most common questions people ask us when they respond to a job offer.👇👇 We hope this Q/A selection helps you to know what you need to know get hired. QUESTIONS AND ANSWERS: Q: What do I need to get hired? / What are the requirements? A: For a bilingual call center job, we require a good level of conversational English and basic computer knowledge. Q: When can I get an appointment for a job interview? A: You can visit us from Monday to Friday from 9:00 am to 5:00 pm for an interview Q: Can I set an appointment on Saturday? A: At the moment we do not have recruitment staff on Saturday, but you can reach us through Facebook Q: What do I need to bring...

April 2, 2018 By aldadmin Call Centers in Tijuana 3

3 reasons why you should consider working at a Call Center in Tijuana

If you have been looking for a job in Tijuana during the past year or so, chances are you have stumbled upon quite a few job postings or ads for call center work. Tijuana is in the middle of a booming call center industry and lately, there has been an increase in the demand for call center jobs and positions. Reason #1 - Fun Environment Compared with other types of jobs, working at a call center in Tijuana could be one of the most dynamic and fun experiences of your career. You will work with lots of interesting people, work in a professional office environment, meet new friends and learn many new skills. The call center industry recognizes that their employees are the “Back-Bone” of the industry and are always looking for new ways to incentivize their employees. Some of these incentives include Employee Of The Month recognitions, Birthday...

March 28, 2018 By aldadmin Call centers in Mexico 1

3 reasons why you should consider outsourcing to a call center in Mexico

Finding a call center to start outsourcing to a call center in Mexico can be a daunting task, especially if you never did it before. Benefits that come when you consider outsourcing to a call center in Mexico. Most companies think of outsourcing only as a way to saving money, however, there are many more benefits that come from outsourcing to a call center in Mexico. By outsourcing to a call center in Mexico; your company can benefit by ridding of the many legal and monetary responsibilities of being an employer, such as: the costs of hiring and training, workers compensation insurance, health insurance, payroll taxes, maintaining large office space, etc. All these factors can steer companies into considering outsourcing some or all of their day to day business activities. Today we want to give you our top 3 reasons why you should seriously consider to outsource your operations to...

call centers in Mexico VOXCENTRIX blog post

February 27, 2018 By aldadmin Call centers in Mexico 0

3 types of call centers in Mexico you should avoid

3 types of call centers in Mexico you should avoid Mexico is among one of the best places for US companies to outsource some of their primary and back office services. Call centers in Mexico such as Voxcentrix have a lot of experience and offer a wide range of options when it comes to outsourcing services. But before you make choice, you should know how to identify the good ones from the bad ones and “yes!” there are some bad ones. The following are three types of call centers your company should avoid at all costs. Call Centers in Mexico who can’t protect your data and confidential information Protecting and securing sensitive information should be of concern to any company seeking to outsource some of their work to Mexico or any other country. If you read the news about call centers, you will certainly read several examples of companies...

call centers in Mexico statistics VOXCENTRIX

February 20, 2018 By aldadmin Call centers in Mexico 1

Front-page data about Call Centers in Mexico

The Contact Center Industry in Mexico is strong and optimistic. Despite increasing global competition, growth for most Call Centers in Mexico is expected to continue. International studies repeatedly rank Mexico in the top 5 worldwide and top 3 in Latin America as an expanding and competitive market. Good times for call centers in Mexico. According to a recent study published by the National Institute of Teleservices (IMT), year 2017 was reported to be another successful year for Call Centers in Mexico. With a global growth in the industry of 9.4% and expectations for 2018 are very optimistic. (At least 80% of the companies surveyed expect to keep growing for 2018.) Telephone-based services are still “King” in the contact center industry but other services being provided by Mexican companies include: Email Services, SMS, IVR, Chat/ Mobile Apps, Video Call, Web Collaboration, and more. Financial and IT services are the still...

Call Centers in mexico blog Customer Service outsourcing

December 8, 2017 By aldadmin Customer Service Outsourcing 0

Customer Service Solutions: Making your clients feel special and appreciated.

Customer Service Solutions: Making your clients feel special and appreciated. At the end of the day people won’t remember what you said or did, they will remember how you made them feel. – Maya Angelou The customer service experience. The way you make people feel after you have interacted with them says a lot about you as a person. The same concept applies to businesses who must communicate with their customers to guide them through assembly instructions, product services, technical support or warranty services: we all know this as the customer service experience. Your company must be ready to interact with your customers and answer any questions they may have. Making them feel special and appreciated during that call or interaction should also be a standard requirement. Today’s consumer wants instant access to manufacturers and service providers; they want to be heard when things go wrong with a product...