Voxentrix Admin, Author at VOXCENTRIX

March 11, 2021 By voxadmin business in Tijuana Call centers in Mexico Customer Service Outsourcing Mexico Call Center Outsourcing

Mexico Call Center Outsourcing in 300 words

Mexico Call Center Outsourcing means short distances, similar time zones, old camaraderie, and speaking the same language. What it means for you is saving time and money recruiting, training, hiring, and all the associated costs with opening a call center in Mexico. Mexico Call Center Outsourcing means staying close to your operation, having a closer relationship with your staff, and all the related benefits of being within driving distance or just a short flight away. Outsourcing your operation to Mexico also means accessing a young, passionate, and professional talent pool, hungry for opportunities to show their talent. A bicultural workforce with several years of binational experience working for US companies, ready to be trained and master your business processes. Outsourcing Your Operation to Mexico is finding faster, cheaper ways to operate but with much better quality than your options in India or the Philippines. Mexico Call Center Outsourcing means... ...Finding...

March 4, 2021 By voxadmin BPO companies in Mexico Call centers in Mexico Customer Experience Customer Service Outsourcing Mexico Call Center Outsourcing Tijuana Uncategorized

3 Ways to Increase Sales by Providing Amazing Customer Experiences

OUR FAVORITE 3 WAYS TO INCREASE SALES BY PROVIDING AMAZING CUSTOMER EXPERIENCES In our previous blog, we spoke about HOW TO OUTSOURCE YOUR CUSTOMER SERVICE ON A SHOESTRING BUDGET. Now we will focus on how you can increase sales by providing Amazing Customer Experiences. There are many ways to increase sales by providing AMAZING CUSTOMER EXPERIENCES, but these 3 are our favorites. 1.- RATE YOUR CUSTOMERS: Just as customers can rate their experiences with your company, you can ask your team to rate their interactions with clients and reward them for being awesome! You can prepare a special promo code for them, so when they do purchase again (and they will), they will enjoy an additional discount for being a great customer. You can empower your team to reward customers that had a difficult situation with your company by giving them a five-star rating experience discount thanking them for their...

February 24, 2021 By voxadmin Uncategorized

How To Start Outsourcing Your Customer Service On A Shoestring Budget

For many small businesses, customer service is paramount to their success and must be the main focus of their business plan. However, many business owners are too worried about selling their services rather than creating WOW experiences for their customers. They fail to notice that it is, in fact, the Customer Experience that brings in repeat customers and helps businesses grow. Not all businesses give customer service the importance it deserves and therefore wind up asking themselves, where are the repeat customers? Think of it this way, if you were shopping somewhere and their customer service was terrible, would you buy from that place? Would you consider coming back? In the digital business world, amazing customer service goes a long way because customers cannot interact face to face with your company. Your business needs to humanize all digital interactions and put a proverbial face to your e-commerce. Also, we recommend...

February 11, 2021 By voxadmin Uncategorized

What are the 6 pillars of your Customer Experience Management?

If you are still looking for inspiration to continue working on your CX strategy, we recommend you take a look at the 6 pillars of Customer Experience Management Excellence designed by KNPG. To achieve Customer Experience Excellence (CEE) and commercial success, your company needs to have a CX Management Strategy. Next, we have put together a brief explanation of each one of them Here are the 6 pillars of your Customer Experience Management Pillar 1: Personalization. The first pillar of your Customer Experience Management strategy is creating a personal connection. Customers are looking for tailored experiences that are unique for them. Focus on the individual to create an emotional connection with the customer. Greet your customers, know them individually, and know their story. Pillar 2: Time & Effort. Simplify the customer experience as much as possible. You can do that by minimizing the effort required by the customer. Be clear...

February 5, 2021 By voxadmin Uncategorized

A Great Customer Experience Feels Like a Good Cup of Coffee. It Awakens Your Spirit and Improves Your Day!

A great customer experience can cheer you up and change your day. A great customer experience is one of the best feelings you can undergo when interacting with a company or organization. The moment can be so unique that it might feel like a cool breeze on a hot summer day or a hot cup of coffee on a cold winter morning. Recent studies show that companies that successfully implement a customer experience strategy achieve higher customer satisfaction rates, reduced customer churn, and increased revenues. If you want to have lifelong relationships with your customers, you better start creating memorable experiences for them. Fortunately, you’re in the right place, because we can help. But, what is a Great Customer Experience? The customer experience encompasses all the interactions your company has with your clients along the customer journey. It starts with your customers’ very first communication with your business and continues...

October 6, 2020 By voxadmin Uncategorized

3 Emotional Stories That Will Show You How To Close The Experience Gap With Your Customers.

An Experience Gap occurs when our brands fail to meet our customer’s expectations at any point along the customer journey. It’s the chasm between what you promise and you deliver. In this blog post, we wanted to share 3 touching stories of amazing customer service that will make you feel inspired and that will show you how to close the Experience Gap with your customers. https://www.youtube.com/watch?v=x2OYn7k9gG0&t=20s 1. FedEx Driver saves dream wedding and close Experience Gap When COVID-19 smashed Savannah and Dylan’s dream wedding plans in Hawaii, they decided to change to a small ceremony on the beautiful coast of North Carolina. “The lovebirds organized a last-minute beach ceremony with a total of five people on the special day last week.The company making the groom's wedding band had been shuttered by the virus outbreak, but said the day before the wedding that it could overnight the ring, Kulenic said.One problem:...

August 24, 2020 By voxadmin Humanize your brand

Humanize your brand and reconnect with your customers

In today’s digital world, business leaders like you are turning to technology to adapt to challenging times, but most forget about the human side of the business. This is why it is so important to humanize your brand along with your customer experience digital journey. “Businesses are created by people to serve people” As your company becomes more digital, you are at risk of losing sight of what made you connect with your customers in the first place: the human connection. Having a human-centric approach in your strategy represents an opportunity to differentiate from the herd. Companies in many sectors will adapt and use new virtual tools and models ... they should consider how virtual and real experiences might coexist and complement one another, ChiefExecutive.net. Here’s how we can help you to humanize your brand. Our dedicated teams of Brand Ambassadors will help you to : Provide amazing customer service...

7 killer tactics to Create Amazing Customer experiences

July 30, 2020 By voxadmin Customer Experience

7 killer tactics for creating amazing customer experiences, according to one of the best experience strategists

When looking for killer tactics for creating amazing customer experiences, you should think of Shep Hyken. Forbes Magazine contributor, customer service and experience expert, he has been helping organizations create amazing customer and employee experiences for a long time. 🧡 We love his philosophy. He is one of our main references when we are looking for inspiration. Hyken wrote an article featuring a list of tactics to create amazing customer experiences and we loved them so much we decided to make our one selection. Here are our favorite... Top 7 tactics for creating amazing customer experiences according to Shep Hyken: 1. Send a thank-you note. Saying “thank you” can make miracles happen. Imagine if you send an unexpected note to say it. Business and sales are all about human relationships. If you want to create amazing experiences for your customers, invest in your relationship with them. You won’t regret it. ...

July 21, 2020 By voxadmin Voxcentrix ON DEMAND

Boost your business with our marketing and call center services for SMEs and small and medium-sized businesses (SMBs)

Problems finding and keeping clients and/or customers?Running short of content for your company’s social media accounts?Need help answering phone calls and processing orders? If the pandemic is affecting your business, you are not alone. Now you can boost your business with our marketing and call center services for SMEs and small and medium-sized businesses (SMBs) According to UN Global compact, the COVID-19 pandemic has unleashed extensive socio-economic impacts, putting millions of companies worldwide at risk of being forced out of business. The crisis has hit small businesses — classified as micro, small and medium-sized enterprises (MSMEs) — and their workers particularly hard. Expand your business using our marketing and call center services at a fraction of the cost 🚀 At Voxcentrix, we believe it is our time to join the fight. Your fight. We know you are looking to grow your business without a lot of money. If you are...

July 14, 2020 By voxadmin Mexico Call Center Outsourcing

5 reasons to outsource your operations to Mexico in the COVID- POST COVID19 era

We know there is no easy way out of the Coronavirus problem but if you outsource your operations to Mexico, it might be the solution you were looking for. Mexican outsourcing companies are moving rapidly to embrace the new normal. As the crisis started to intensify, we quickly shifted our business operation to a remote basis. We had to do it to ensure business continuity. Many of us never stopped operations. “Because necessity is often the mother of invention, the pandemic could bring some positive outcomes... And businesses are finding faster, cheaper ways to operate. Remote working has soared. These changes could make for better management and more flexible workforces” -FORTUNE MAGAZINE Now that we have at least 80% of our operation working from home, we feel more confident than ever. We are connected using the best of technology. There’s a feeling of camaraderie with our business partners that is...