Voxentrix Admin, Author at VOXCENTRIX

April 6, 2018 By voxadmin Call Centers in Tijuana 4

Bilingual Call Center Jobs in Tijuana; What you need to know to get hired.

If you are looking for bilingual call center jobs in Tijuana, this article will be very helpful for you. Here, we gathered the most common questions people ask us when they respond to a job offer.👇👇 We hope this Q/A selection helps you to know what you need to know get hired. QUESTIONS AND ANSWERS: Q: What do I need to get hired? / What are the requirements? A: For a bilingual call center job, we require a good level of conversational English and basic computer knowledge. Q: When can I get an appointment for a job interview? A: You can visit us from Monday to Friday from 9:00 am to 5:00 pm for an interview Q: Can I set an appointment on Saturday? A: At the moment we do not have recruitment staff on Saturday, but you can reach us through Facebook Q: What do I need to bring...

April 2, 2018 By voxadmin Call Centers in Tijuana 3

3 reasons why you should consider working at a Call Center in Tijuana

If you have been looking for a job in Tijuana during the past year or so, chances are you have stumbled upon quite a few job postings or ads for call center work. Tijuana is in the middle of a booming call center industry and lately, there has been an increase in the demand for call center jobs and positions. Reason #1 - Fun Environment Compared with other types of jobs, working at a call center in Tijuana could be one of the most dynamic and fun experiences of your career. You will work with lots of interesting people, work in a professional office environment, meet new friends and learn many new skills. The call center industry recognizes that their employees are the “Back-Bone” of the industry and are always looking for new ways to incentivize their employees. Some of these incentives include Employee Of The Month recognitions, Birthday...

March 28, 2018 By voxadmin Call centers in Mexico 1

3 reasons why you should consider outsourcing to a call center in Mexico

Finding a call center to start outsourcing to a call center in Mexico can be a daunting task, especially if you never did it before. Benefits that come when you consider outsourcing to a call center in Mexico. Most companies think of outsourcing only as a way to saving money, however, there are many more benefits that come from outsourcing to a call center in Mexico. By outsourcing to a call center in Mexico; your company can benefit by ridding of the many legal and monetary responsibilities of being an employer, such as: the costs of hiring and training, workers compensation insurance, health insurance, payroll taxes, maintaining large office space, etc. All these factors can steer companies into considering outsourcing some or all of their day to day business activities. Today we want to give you our top 3 reasons why you should seriously consider to outsource your operations to...

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February 27, 2018 By voxadmin Call centers in Mexico 0

3 types of call centers in Mexico you should avoid

3 types of call centers in Mexico you should avoid Mexico is among one of the best places for US companies to outsource some of their primary and back office services. Call centers in Mexico such as Voxcentrix have a lot of experience and offer a wide range of options when it comes to outsourcing services. But before you make choice, you should know how to identify the good ones from the bad ones and “yes!” there are some bad ones. The following are three types of call centers your company should avoid at all costs. Call Centers in Mexico who can’t protect your data and confidential information Protecting and securing sensitive information should be of concern to any company seeking to outsource some of their work to Mexico or any other country. If you read the news about call centers, you will certainly read several examples of companies...

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February 20, 2018 By voxadmin Call centers in Mexico 1

Front-page data about Call Centers in Mexico

The Contact Center Industry in Mexico is strong and optimistic. Despite increasing global competition, growth for most Call Centers in Mexico is expected to continue. International studies repeatedly rank Mexico in the top 5 worldwide and top 3 in Latin America as an expanding and competitive market. Good times for call centers in Mexico. According to a recent study published by the National Institute of Teleservices (IMT), year 2017 was reported to be another successful year for Call Centers in Mexico. With a global growth in the industry of 9.4% and expectations for 2018 are very optimistic. (At least 80% of the companies surveyed expect to keep growing for 2018.) Telephone-based services are still “King” in the contact center industry but other services being provided by Mexican companies include: Email Services, SMS, IVR, Chat/ Mobile Apps, Video Call, Web Collaboration, and more. Financial and IT services are the still...

Call Centers in mexico blog Customer Service outsourcing

December 8, 2017 By voxadmin Customer Service Outsourcing 0

Customer Service Solutions: Making your clients feel special and appreciated.

Customer Service Solutions: Making your clients feel special and appreciated. At the end of the day people won’t remember what you said or did, they will remember how you made them feel. – Maya Angelou The customer service experience. The way you make people feel after you have interacted with them says a lot about you as a person. The same concept applies to businesses who must communicate with their customers to guide them through assembly instructions, product services, technical support or warranty services: we all know this as the customer service experience. Your company must be ready to interact with your customers and answer any questions they may have. Making them feel special and appreciated during that call or interaction should also be a standard requirement. Today’s consumer wants instant access to manufacturers and service providers; they want to be heard when things go wrong with a product...

November 14, 2017 By voxadmin Call centers in Mexico 1

Call centers in Mexico: The proximity and the language as a competitive advantage

Call centers in Mexico: The proximity and the language as a competitive advantage Call Centers in Mexico have become one of the top options for US companies looking to outsource services in Latin America. Its close proximity to the US and cultural similarities are two of the strongest competitive advantages in Mexico’s call center industry. The Call Center industry in Mexico is vibrant and is in the top 10 choices for call centers in the world and ranks as number 3 in Latin America. Other Latin American countries where the industry is growing are Brazil, Chile, Colombia and Argentina, however all are located thousands of miles away from the US mainland. Countries like India, China, Malaysia and the Philippines are top call center industry hot spots but are also located far away. The greater the distance from the US the greater the dilution of cultural similarities and language skills. The...

call center in Mexico Voxcentrix blog craft beer

October 20, 2017 By voxadmin Call centers in Mexico 7

Call Centers in Mexico taking over abandoned manufacturing plants, craft beer, employment and Ahi Tuna Tostadas.

In the past, Voxcentrix’s Executive VP Joe Andere published an article titled: “Call Centers taking over abandoned manufacturing plants, craft beer, employment and Ahi Tuna Tostadas…” that sums up the impact that Call Centers in Mexico are having in the region. From increasingly higher employment rates to the rebirth of old and abandoned industrial buildings, we wanted to share his original article with you. Joe Andere starts with a quote from a well known Mexican actor: “The whole Baja California peninsula is an energetic place, and it’s incredibly alive” -Gael Garcia According to Joe Andere: Call centers around the world are collectively a billion dollar industry. Many emerging countries like The Philippines, India, Malaysia, and Mexico are part of a booming call center industry. Mexico and the US have a close relationship but none is closer than the border city of Tijuana. Home to the most accessed border on...

October 5, 2017 By voxadmin Brand Ambassadors 2

Becoming BRAND AMBASSADORS

Becoming BRAND AMBASSADORS Voxcentrix, the Call Center of passionate brand ambassadors At Voxcentrix call center in Mexico, we have two concepts that run through the veins of the entire organization, those two ideas represent the way we approach things, they are like our mantra. Those two concepts are “Passion” and “Brand Ambassadors”. The first addresses how we approach things in every field of the everyday battle, and the second, imprints the way we coach our agents to approach their important role in the organization. Wikipedia defines a BRAND AMBASSADOR as: “a person who is hired by an organization or company to represent a brand in a positive light and by doing so help to increase brand awareness and sales. The brand ambassador is meant to embody the corporate identity in appearance, demeanor, values and ethics. At Voxcentrix, we understand the importance of what our agents do, as they represent not only a company...

call center in Mexico VOXCENTRIX ISO 27001

September 22, 2017 By voxadmin Uncategorized 0

Achieving the ISO/IEC 27001 certification as a team!

Teamwork and Achieving ISO/IEC 27001 Certificatification! NBA Superstar Michael Jordan once said: “Talent wins games, but teamwork and intelligence win championships”. That’s the winning formula used by the VOXCENTRIX Contact Center team to achieve their ISO/IEEC 27001 certification. We knew going in that it would not be easy but we also knew that “where there is a will, there’s a way”. It took countless hours and many long days that involved meetings, conference calls, planning, consulting and hard work. But most importantly, it was a great attitude and the contribution of everybody in the team to make it possible. The journey “For us to complete this goal we needed the support of the entire company. Everyone was onboard and committed to working as a team to accomplish this amazing milestone for our organization” said Joe Andere, Executive Vice President of the company. “We wanted to show all of...