Welcome to the thrilling tale of Contact Center’s meteoric rise in Tijuana – a city once known for its vibrant culture and delicious street tacos, now on the map as a burgeoning hub for outsourcing services. Brace yourself for a riveting journey through time, as we delve into how this remarkable transformation came to be. […]
Call Centers in Mexico have emerged as top choices for US companies seeking to outsource their call center operations to Latin America. The country’s geographical proximity to the US and shared cultural affinities offer a robust competitive advantage to those willing to try the call center industry in Mexico. In fact, Mexico ranks among the […]
When a brand feels human, consumers are 80% more likely to buy their products or services. 74% of surveyed customers said a personalized experience is important, but wait until they experience the truly individualized experience. Consumers are picky —78% demand human interaction after one digital mishap or mistake. New technology and AI are helping companies provide faster and more […]
Are you looking for additional tactics for your marketing strategy? Yes! Great customer service is your new marketing strategy for 2023. Everybody knows that 2023 will be a challenging year. But if your team is prepared to retain and delight, you are going to be just fine. Customer retention has a significant impact on a […]
For over 20 years, our mission has been to create amazing customer experiences. Our team of BRAND AMBASSADORS (customer service experts) is dedicated to help you meet key performance metrics and ensuring that your data is 100% secure. We also strive in humanizing brands, which means your clients will always speak with a person who’s […]
Customer Experience Centers Introduction Customer experience centers (CXCs) are the heart of your business, and they are becoming an increasingly important factor in the success of any company. Companies that are able to provide a positive customer experience will outperform those that do not by 40 percent. As the role of CXCs continues to grow […]
A growing number of companies are looking to start doing business in Tijuana. Not only from the US, but they are also coming from different parts of the world. Tijuana is still one of the best spots to do business in Mexico. The business landscape of the city represents competitive advantages that no other city […]
![3 Customer Retention Tactics to Improve Your CX Strategy and Increase Sales in the [Post Pandemic] Digital Marketplace.](https://voxcentrix.com/blog/wp-content/uploads/2021/04/shutterstock_405840658-830x415.jpg)
Earning repeat business is only one part of developing a successful customer retention strategy. If you want the customers you worked so hard to acquire to stay with you and increase repeat sales, you should have different tactics in your CX Strategy. The retail landscape has undergone a substantial transformation since the COVID-19 break. Sources […]
No matter how hard you try, some of your customers will trust your brand, and others won’t. A big part of your customers will be complicated, irrational, and easy to disappoint. But they still need someone to play the hero and solve their problems. You can catalog your business customers into three categories: trust advocates, […]
Today we want to take a moment to celebrate the transformation we have been through during the last year, moving from being just another contact center to become a real customer experience center. The road to success is still long, but we are loving every moment. We will learn the lessons from hard times to […]