3 reasons why you should consider outsourcing to a call center in Mexico

Finding a call center to start outsourcing to a call center in Mexico can be a daunting task, especially if you never did it before.

Benefits that come when you consider outsourcing to a call center in Mexico.

Most companies think of outsourcing only as a way to saving money, however, there are many more benefits that come from outsourcing to a call center in Mexico.

By outsourcing to a call center in Mexico; your company can benefit by ridding of the many legal and monetary responsibilities of being an employer, such as:

• the costs of hiring and training,
• workers compensation insurance,
• health insurance,
• payroll taxes,
• maintaining large office space, etc.

All these factors can steer companies into considering outsourcing some or all of their day to day business activities.

Today we want to give you our top 3 reasons why you should seriously consider to outsource your operations to a call center in Mexico.

Tijuana isin the TOP 3 of Mexico’s billion-dollar call center industry in Mexico, specializing in areas such as Customer Service, Sales, Order Taking, Reservations, Collections and more.

The 3 reasons why you should consider outsourcing to a call center in Mexico.

1.- Location:

As the old saying goes location, location, location!

Tijuana shares the same time zones as the US, is on the same continent and is easily accessible and is just 5 minutes from the US/Mexico border.

Of course, there may be other options in Mexico, such as Mexico City, Monterrey or Guadalajara but unfortunately, they do not share a border with its closest neighbor San Diego, California and don’t share the same culture.

Given our close proximity to the US border, you can easily visit our call center Voxcentrix by mid-morning and be back in the US for dinner.

2.- bilingual – bicultural workforce:

Tijuana has a large population of English speaking expats and permanent citizens; who have lived and worked in the US, giving us access to a wide range of non-discernible English-speaking workforce.

The vast majority having lived and educated in the US, giving them unique insight into the American way of life and its traditions.

3.-Service:

There is a very good reason why Tijuana is in the midst of a billion-dollar call center industry. Mexico is well known for its hospitality and but most importantly we know the value of hard work.

Because of this, our attrition rates are amongst the lowest in the industry, resulting in highly trained, tenured agents. Hospitality is in our soul, loyalty and hard work is our way of life.

Finally, Tijuana Mexico is a very smart decision when it comes to outsourcing, it is just 5 minutes away from the US border and we share the same culture and language as in the US.

Our call center agents are reliable, accent-neutral and very committed to making sure your brand and company are well represented through every call.

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CALL US at 619.869.6408