Picking the perfect call center in Tijuana
Picking a call center in Tijuana is not as easy as picking apples. If you pick a bad apple you simply throw it away and pick another. But what if you pick the wrong call center for your company?
- What if you’ve signed a long term contract with a call center that is not delivering what they promised?
- What if you’ve spent thousands of dollars in training and invested hundreds of man-hours with the wrong call center?
- What if your boss is now mad at you for making a bad decision? What do you do now?
In Tijuana, dozens of call centers spring up every so often to cash in on the ever-growing call center business.
Many have no experience at all but believe that running a call center is easy and that anybody can do it. Plenty of these call centers will be understaffed and underfunded, some won’t make payroll.
A few will simply close their doors and move to the next town or business venture and leaving you “high and dry” and “holding the bag”
As one of the few call centers in Tijuana that have been in the business for almost 20 years, we have heard all the horror stories from agents that didn’t get paid as call centers closed their doors overnight; to clients who did not receive the service they were promised.
Here are 3 tips that can help you avoid making the wrong decision when selecting a call center in Tijuana:
1. Do your research
Before picking a call center, take your time to do some research. Only Google and the Internet will give you a good number of possibilities, but we recommend you to go above and beyond to try other platforms such as LinkedIn, Youtube and Twitter.
Carefully read reviews and watch their promotional videos for authenticity and sincerity.
You should also try searching some local organizations such as the Tijuana Economic Development and search for some news, media references and magazines articles that can show you how reliable and committed the company is to its line of business.
2. Speak with the Owners, Staff and Agents
Every great call center will be thrilled by the opportunity of talking with its potential clients. At Voxcentrix we love having long chats with our business partners.
We do it because we believe that open channels empower partnerships to thrive. Ask to speak to the owners, the staff and the agents in private, don’t be afraid to ask tough questions.
Visiting the facilities and speaking with the team will give you a complete picture of who they are and what they stand for. Also, you will be able to find out for yourself if you have shared values and the culture needed for a successful partnership.
3. Ask tough questions
Finally, when picking the right call center to partner with, take your time to talk about previous experience. Take a deep dive into the numbers, such as attrition rates, KPI’s, performance stats and relevant statistics.
You may also want to ask about similar ongoing or previous campaigns and what they can do using their experience to add something special to your own campaign.
Other things you can do is ask for documentation such as articles of incorporation, banking information, ISO certification, rules and policy manuals, industry references, etc.
Any reputable call center will be glad to provide documentation and put you in touch with happy and current clients. It’s important to keep asking questions until you feel you have found the right business partner that will help you reach your goals and grow alongside you, during for the next few years.
Don’t be afraid to ask tough and uncomfortable questions, after all, it’s your business and you should only want what’s best for your company.
If you plan to move your operation to a call center in Tijuana and you want to talk about it, give us a call or send us an email, we would love to schedule a call or even a visit to our wonderful facilities.
TELEPHONE: 619.363.8880 ext.120
E-MAIL: JOE@VOXCENTRIX.COM
Voxcentrix © 2018
