OUR FAVORITE 3 WAYS TO INCREASE SALES BY PROVIDING AMAZING CUSTOMER EXPERIENCES
In our previous blog, we spoke about HOW TO OUTSOURCE YOUR CUSTOMER SERVICE ON A SHOESTRING BUDGET. Now we will focus on how you can increase sales by providing Amazing Customer Experiences.
There are many ways to increase sales by providing AMAZING CUSTOMER EXPERIENCES, but these 3 are our favorites.
1.- RATE YOUR CUSTOMERS:
Just as customers can rate their experiences with your company, you can ask your team to rate their interactions with clients and reward them for being awesome!
You can prepare a special promo code for them, so when they do purchase again (and they will), they will enjoy an additional discount for being a great customer.
You can empower your team to reward customers that had a difficult situation with your company by giving them a five-star rating experience discount thanking them for their patience and willingness to work to resolve the matter.
Doing this will put a smile on their faces and the ball on their court. Be prepared for the extra orders to come in.
2.- CELEBRATE THE LITTLE THINGS:
Customers love when companies make them feel special, yet few companies go the extra mile to make them feel valued. Making people who are important to you feel special is one of your most important goals. Customer experience excellence starts with personalization (the first pillar of great customer service)
Here in Voxcentrix, we celebrate everyone’s birthday by singing Happy Birthday and giving them an individual cake they can share with their family.
We also celebrate everyone’s WORKAVERSARY (copyright pending) and give our brand ambassadors a day off.
You can put this into action in your business. Imagine how getting a call on your birthday will make you feel. On top of that, you get a special birthday discount for your next purchase. That will make me feel amazing; I don’t know about you.
Or, instead of calling customers on their birthday, you call them on their CUSTOMERVERSARY(copyright pending) to celebrate their loyalty to your business. I would be surprised and happy I did business with that company if they took the time to think of me on a more personal level.
3.- EMPOWER YOUR AGENTS
At Voxcentrix, we strongly believe in empowering our agents to become brand ambassadors. This is embedded in our culture. Becoming a brand ambassador is no easy task; you have to go through a series of training sessions before you are placed in a customer’s campaign.
By empowering your agents (brand ambassadors), you allow them to act fast and make things right with your customers. You also create a sense of belonging with the agents that consistently nourish their commitment to delivering AMAZING CUSTOMER SERVICE.
In conclusion, everything you do to provide amazing customer experiences will translate into additional sales if not by repeat business by word of mouth. And as we know, word-of-mouth advertising is one of the most powerful tools.
If you need to boost your sales and want to create AMAZING EXPERIENCES for your customers.
Please send me an email, joe@voxcentrix.com. I am always ready to help you grow your business.
Vocentrix