Are you looking for additional tactics for your marketing strategy? Yes! Great customer service is your new marketing strategy for 2023.
Everybody knows that 2023 will be a challenging year. But if your team is prepared to retain and delight, you are going to be just fine. Customer retention has a significant impact on a company’s profit.
If you manage to keep your customers happy that will open the door to more business opportunities.
¨Every time you provide a “wow” customer service experience, adding emotional transportation to the experience of your customer, it’s marketing.¨ (Forbes)
Yes! Customer Service is Your New Marketing
- Word-of-mouth and referrals are the best marketing strategies.
- If you are selling stuff online, some things will go wrong and you need to be on top of the situation before it escalates.
- Yes, customer service is still a major factor in the race for being the best company.
If you want to increase profit this year, consider investing some dollars in strengthening your relationships with your current customers, before is too late.
At Voxcentrix, as customer service outsourcing experts we can help you expand, prepare, educate, retain and empower your customer service teams for success, and help you boost sales.
¨if a customer calls customer service with a promotional question, the answer may need a follow-up from marketing. Once the correct information is provided to the customer, a sales rep can reach out to see if they are still interested in making a purchase¨ (Business.com)
