Call Centers in Mexico have emerged as top choices for US companies seeking to outsource their call center operations to Latin America. The country’s geographical proximity to the US and shared cultural affinities offer a robust competitive advantage to those willing to try the call center industry in Mexico.
In fact, Mexico ranks among the top 10 global choices for call centers and holds the third position in Latin America. While other Latin American countries such as Brazil, Chile, Colombia, and Argentina are witnessing industry growth, they are situated thousands of miles away from the US mainland.
The proximity to Mexico offers a strategic advantage for US corporations looking to outsource some of their operations.
Although countries like India, China, Malaysia, and the Philippines are also hotspots for the call center industry, their distant locations diminish cultural similarities and language proficiency.
On the other hand, Mexico’s city of Tijuana, just five minutes away from San Diego, CA, boasts excellent infrastructure.
Mexico, and specifically Tijuana, allows for easy accessibility and frequent visits from American representatives due to its modernized border facilities and recently reconstructed International Airport.
As a result, Mexico stands as the number one country capable of providing this advantageous nearshore proximity for US corporations.
Call Centers in Mexico: Competitive Advantages
Call centers in Mexico remain highly competitive, benefiting from its close proximity, cultural similarities, and bilingual talent.
The binational and bilingual population uniquely understands both American and Mexican cultures, setting Mexico apart from other countries in Latin America or the world in this regard.
If you are looking for a partner to start your call center operations in Mexico, do not hesitate to contact us. We can help!
