Call Centers in Mexico have emerged as top choices for US companies seeking to outsource their call center operations to Latin America. The country’s geographical proximity to the US and shared cultural affinities offer a robust competitive advantage to those willing to try the call center industry in Mexico. In fact, Mexico ranks among the […]
When a brand feels human, consumers are 80% more likely to buy their products or services. 74% of surveyed customers said a personalized experience is important, but wait until they experience the truly individualized experience. Consumers are picky —78% demand human interaction after one digital mishap or mistake. New technology and AI are helping companies provide faster and more […]
Are you looking for additional tactics for your marketing strategy? Yes! Great customer service is your new marketing strategy for 2023. Everybody knows that 2023 will be a challenging year. But if your team is prepared to retain and delight, you are going to be just fine. Customer retention has a significant impact on a […]
Every call center that’s been around for a while and handles customer calls on a daily basis knows about “customer service”. We receive hundreds if not thousands of customers service calls on a daily basis. We are the ears that have the insight to your customers’ needs and expectations. And all that experience and information […]
Every one of us has experienced an amazing customer experience at least once in our lives. Maybe you had a problem that needed to be solved or an employee went the extra mile to help you find that product you needed. The feelings and emotions of being the recipient of amazing customer service is a […]
Customer Service Solutions: Making your clients feel special and appreciated. At the end of the day people won’t remember what you said or did, they will remember how you made them feel. – Maya Angelou The customer service experience. The way you make people feel after you have interacted with them says a lot […]