contact center Archives - Voxcentrix Blog

Becoming a Customer Experience Center.

Posted on March 17, 2021April 16, 2021 Luis JimenezPosted in Uncategorized

Today we want to take a moment to celebrate the transformation we have been through during the last year, moving from being just another contact center to become a real customer experience center. The road to success is still long, but we are loving every moment. We will learn the lessons from hard times to […]

3 reasons that prove that call center agents are … freakin’ awesome!

Posted on July 17, 2019July 18, 2019 Luis JimenezLeave a commentPosted in Brand Ambassadors, Call Centers in Tijuana

When we say that call center agents are so awesome, we are not only making reference to their passionate, resilient and hard-working personalities. Nor are we alluding to their amazing talents for sports, board games or their good taste in music or culinary tastes. There are other attributes that make them special, different from other […]