Today we want to take a moment to celebrate the transformation we have been through during the last year, moving from being just another contact center to become a real customer experience center. The road to success is still long, but we are loving every moment. We will learn the lessons from hard times to […]
For many small businesses, customer service is paramount to their success and must be the main focus of their business plan. However, many business owners are too worried about selling their services rather than creating WOW experiences for their customers. They fail to notice that it is, in fact, the Customer Experience that brings in […]
If you are still looking for inspiration to continue working on your CX strategy, we recommend you take a look at the 6 pillars of Customer Experience Management Excellence designed by KNPG. To achieve Customer Experience Excellence (CEE) and commercial success, your company needs to have a CX Management Strategy. Next, we have put together […]
A great customer experience can cheer you up and change your day. A great customer experience is one of the best feelings you can undergo when interacting with a company or organization. The moment can be so unique that it might feel like a cool breeze on a hot summer day or a hot cup […]
Every call center that’s been around for a while and handles customer calls on a daily basis knows about “customer service”. We receive hundreds if not thousands of customers service calls on a daily basis. We are the ears that have the insight to your customers’ needs and expectations. And all that experience and information […]