Tag: CX strategy

3 Customer Retention Tactics to Improve Your CX Strategy and Increase Sales in the [Post Pandemic] Digital Marketplace.

3 Customer Retention Tactics to Improve Your CX Strategy and Increase Sales in the [Post Pandemic] Digital Marketplace.

Posted on Luis JimenezPosted in Uncategorized

Earning repeat business is only one part of developing a successful customer retention strategy.  If you want the customers you worked so hard to acquire to stay with you and increase repeat sales, you should have different tactics in your CX Strategy. The retail landscape has undergone a substantial transformation since the COVID-19 break. Sources […]

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3 ways a call center can help your company map your customer’s journey to total customer satisfaction.

Posted on Luis JimenezLeave a commentPosted in Customer Service Outsourcing

Every call center that’s been around for a while and handles customer calls on a daily basis knows about “customer service”. We receive hundreds if not thousands of customers service calls on a daily basis. We are the ears that have the insight to your customers’ needs and expectations. And all that experience and information […]