Are you looking for additional tactics for your marketing strategy? Yes! Great customer service is your new marketing strategy for 2023. Everybody knows that 2023 will be a challenging year. But if your team is prepared to retain and delight, you are going to be just fine. Customer retention has a significant impact on a […]
For over 20 years, our mission has been to create amazing customer experiences. Our team of BRAND AMBASSADORS (customer service experts) is dedicated to help you meet key performance metrics and ensuring that your data is 100% secure. We also strive in humanizing brands, which means your clients will always speak with a person who’s […]
Customer Experience Centers Introduction Customer experience centers (CXCs) are the heart of your business, and they are becoming an increasingly important factor in the success of any company. Companies that are able to provide a positive customer experience will outperform those that do not by 40 percent. As the role of CXCs continues to grow […]
Today we want to take a moment to celebrate the transformation we have been through during the last year, moving from being just another contact center to become a real customer experience center. The road to success is still long, but we are loving every moment. We will learn the lessons from hard times to […]
In today’s digital world, business leaders like you are turning to technology to adapt to challenging times, but most forget about the human side of the business. This is why it is so important to humanize your brand along with your customer experience digital journey. “Businesses are created by people to serve people” As your […]
El amor tiene muchas formas. Y aunque las maneras en que lo manifiestamos no son tan ruidosas como lo son las malas noticias, algunas han logrado dar la vuelta al mundo y alegrarle el día a más de uno. En Voxcentrix creemos que cada uno de nosotros podemos ayudar a hacer este mundo mejor con […]
When employees are happy, companies and organizations shine and prosper. We are more productive when we feel happy and appreciated. That is why we created our own Happiness Lab, a cultural strategy that is enabling us to transform ourselves into a happier and more productive team of brand ambassadors. Los embajadores de la felicidad aquí en […]
Hola, esta ocasión, te presentamos a América Bautista, nuestra especialista de reclutamiento aquí en el call center, quien nos comparte sus 5 consejos para que triunfes en tu próxima entrevista de trabajo. Esperamos te resulten de utilidad! Tip 1. Investiga Haz un poco de investgación sobre la empresa para la cual harás tu entrevista. Averigua […]
Si nunca has tenido un trabajo en un call center en Tijuana y piensas tenerlo durante el 2020, es importante que tengas una idea de lo que puedes esperar. Si bien cada empresa tiene su propia oferta de trabajo, te aseguramos que puedes esperar al menos estos 5 bieneficios: 1. Los call centers en Tijuana […]
En Tijuana como en otras ciudades importantes, abundan las noticias malas y escasean las positivas. Basta con mirar la portada de un medio local para confirmarlo. El morbo vende y hay medios que lucran con ello. Sin embargo, también las buenas noticias y los actos de bondad encuentran la forma de salir a la luz. […]