{"id":360,"date":"2018-06-06T23:51:33","date_gmt":"2018-06-06T23:51:33","guid":{"rendered":"http:\/\/voxcentrix.com\/blog\/?p=360"},"modified":"2020-09-11T21:06:31","modified_gmt":"2020-09-11T21:06:31","slug":"from-mexico-with-love-a-story-about-mexican-call-centers-and-companies-in-the-us","status":"publish","type":"post","link":"https:\/\/voxcentrix.com\/blog\/2018\/06\/06\/from-mexico-with-love-a-story-about-mexican-call-centers-and-companies-in-the-us\/","title":{"rendered":"From Mexico with Love: A story about Mexican Call Centers and companies in the US."},"content":{"rendered":"<h2><span style=\"font-weight: 400;\"><span style=\"color: #ff6600;\"><strong>This is not a typical love story<\/strong><\/span>, <\/span><span style=\"font-weight: 400;\">it\u2019s one of a long business relationship made with love between Mexican Call Centers and companies in the US.<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u00a0American companies have been outsourcing their manufacturing, information technology, customer service, telemarketing and other\u00a0 operations to Mexican companies and call centers for years.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It\u2019s been a successful Oreo flavored story. <\/span><span style=\"font-weight: 400;\">Thousands of companies like Nabisco (the oreo cookie maker) have relied on Mexico as a reliable destination to outsource their operations.<\/span><\/p>\n<blockquote><p><span style=\"font-weight: 400;\">Mexican call centers have been providing companies in the US with Customer Service Outsourcing for more than 20 years now<\/span><\/p><\/blockquote>\n<p><span style=\"font-weight: 400;\">This long and flourishing relationship has contributed to the professionalization of companies in the region, including Tijuana and the CaliBaja megaregion.<\/span><\/p>\n<hr \/>\n<p><iframe loading=\"lazy\" title=\"Doing business in Tijuana - Call Center in the Tijuana - San Diego border (Voxcentrix)\" width=\"1170\" height=\"658\" src=\"https:\/\/www.youtube.com\/embed\/u2ppfF_eZ4s?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe><\/p>\n<hr \/>\n<h2><span style=\"font-weight: 400;\">Mexican Call Centers like us have developed a profound sense of the needs US companies have. <\/span><\/h2>\n<p><span style=\"font-weight: 400;\">More than 20 years ago the<\/span><a href=\"http:\/\/imt.com.mx\/\"> <span style=\"font-weight: 400;\">Mexican Institute of Teleservices (IMT)<\/span><\/a><span style=\"font-weight: 400;\"> was created to provide professional advice and training to Mexican Call centers and their executives. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">It is now the leading organization in Mexico and Latin America within the contact center and customer service industries.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">In Mexico, we know about the service industry well. <\/span><\/h2>\n<p><span style=\"font-weight: 400;\">We rank in the top 10 for Tourism in the world according to an article published this year in<\/span><a href=\"https:\/\/www.forbes.com.mx\/forbes-life\/mexico-es-la-sexta-potencia-mundial-en-turismo\/\"> <span style=\"font-weight: 400;\">Forbes Magazine<\/span><\/a><span style=\"font-weight: 400;\">. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Baja California is one of the States in the country with higher educational levels. \u00a0We have the best university in the northwest, the state university<\/span><a href=\"http:\/\/www.uabc.mx\/\"> <span style=\"font-weight: 400;\">Universidad Aut\u00f3noma de M\u00e9xico (UABC)<\/span><\/a><span style=\"font-weight: 400;\"> which is ranked number 13 in the country according to<\/span><a href=\"https:\/\/www.4icu.org\/reviews\/3263.htm\"> <span style=\"font-weight: 400;\">Uni-Rank<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<blockquote><p><span style=\"font-weight: 400;\">Besides the recent trade tensions between the Mexican and US governments, a long history of US Companies outsourcing their operations to Mexican firms is stronger than ever.<\/span><\/p><\/blockquote>\n<p><a href=\"https:\/\/www.youtube.com\/channel\/UCvInEsVhQaaFYu2OS2MgaTw\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-1090 size-large\" src=\"http:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2020\/07\/Outsource-your-operation-to-Mexico-in-the-COVID-PostCovid19-era-3-1024x1024.jpg\" alt=\"Mexican Call Centers \" width=\"1024\" height=\"1024\" srcset=\"https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2020\/07\/Outsource-your-operation-to-Mexico-in-the-COVID-PostCovid19-era-3-1024x1024.jpg 1024w, https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2020\/07\/Outsource-your-operation-to-Mexico-in-the-COVID-PostCovid19-era-3-150x150.jpg 150w, https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2020\/07\/Outsource-your-operation-to-Mexico-in-the-COVID-PostCovid19-era-3-300x300.jpg 300w, https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2020\/07\/Outsource-your-operation-to-Mexico-in-the-COVID-PostCovid19-era-3-768x768.jpg 768w, https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2020\/07\/Outsource-your-operation-to-Mexico-in-the-COVID-PostCovid19-era-3-830x830.jpg 830w, https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2020\/07\/Outsource-your-operation-to-Mexico-in-the-COVID-PostCovid19-era-3-230x230.jpg 230w, https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2020\/07\/Outsource-your-operation-to-Mexico-in-the-COVID-PostCovid19-era-3-350x350.jpg 350w, https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2020\/07\/Outsource-your-operation-to-Mexico-in-the-COVID-PostCovid19-era-3-480x480.jpg 480w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/p>\n<hr \/>\n<h2><span style=\"font-weight: 400;\">Our proximity to the US is contributing to the birth of <\/span><i><span style=\"font-weight: 400;\">economic regions<\/span><\/i><span style=\"font-weight: 400;\"> like the Cali-Baja Mega-Region, which includes San Diego County, Imperial County and the State of Baja California in Mexico,<\/span><\/h2>\n<blockquote><p><a href=\"http:\/\/calibaja.net\/\"> <span style=\"font-weight: 400;\">and offers the most COMPETITIVE business platform in North America, by leveraging complementary resources and capabilities, it offers \u201cThe Best of Both Worlds\u201d<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p><\/blockquote>\n<p><span style=\"font-weight: 400;\">If you want to learn more about the Cali-Baja region or the US-Mex economical relationship performances at the border, we recommend the next sites to read some more information:<\/span><\/p>\n<p><a href=\"http:\/\/www.sandiegouniontribune.com\/news\/border-baja-california\/sdut-baja-california-san-diego-imperial-economy-border-2014jun03-story.html\"><span style=\"font-weight: 400;\">http:\/\/www.sandiegouniontribune.com\/news\/border-baja-california\/sdut-baja-california-san-diego-imperial-economy-border-2014jun03-story.html<\/span><\/a><\/p>\n<p><a href=\"http:\/\/calibaja.net\/\"><span style=\"font-weight: 400;\">http:\/\/calibaja.net\/<\/span><\/a><\/p>\n<p><a href=\"https:\/\/www.clustermapping.us\/content\/cali-baja-bi-national-mega-region\"><span style=\"font-weight: 400;\">https:\/\/www.clustermapping.us\/content\/cali-baja-bi-national-mega-region<\/span><\/a><\/p>\n<h2><span style=\"font-weight: 400;\"><strong>If your company is looking to outsource its operations to a call center here in Mexico,<\/strong> feel free to contact us.<\/span><\/h2>\n<h2>WE ARE OPEN 24\/7<br \/>\nCALL US at 619.869.6408<\/h2>\n<hr \/>\n<p><a href=\"https:\/\/www.voxcentrix.com\/contact.html\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-1139 size-full\" src=\"http:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2020\/07\/vOXCENTRIX-BANNER.png\" alt=\"call centers in Mexico\" width=\"728\" height=\"90\" srcset=\"https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2020\/07\/vOXCENTRIX-BANNER.png 728w, https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2020\/07\/vOXCENTRIX-BANNER-300x37.png 300w, https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2020\/07\/vOXCENTRIX-BANNER-230x28.png 230w, https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2020\/07\/vOXCENTRIX-BANNER-350x43.png 350w, https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2020\/07\/vOXCENTRIX-BANNER-480x59.png 480w\" sizes=\"auto, (max-width: 728px) 100vw, 728px\" \/><\/a><\/p>\n<hr \/>\n<h2><a href=\"https:\/\/www.youtube.com\/channel\/UCvInEsVhQaaFYu2OS2MgaTw\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-1240 size-full\" src=\"http:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2020\/09\/banners-blogs-1.png\" alt=\"call center en tijuana- canal de youtube\" width=\"728\" height=\"90\" srcset=\"https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2020\/09\/banners-blogs-1.png 728w, https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2020\/09\/banners-blogs-1-300x37.png 300w, https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2020\/09\/banners-blogs-1-230x28.png 230w, https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2020\/09\/banners-blogs-1-350x43.png 350w, https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2020\/09\/banners-blogs-1-480x59.png 480w\" sizes=\"auto, (max-width: 728px) 100vw, 728px\" \/><\/a><\/h2>\n<h2><span style=\"font-weight: 400;\">We have been in business for a long time and we can walk you through the whole process as we have done it for many our clients.<\/span><\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-large wp-image-714\" src=\"http:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2019\/05\/call-centers-in-Tijuana-1024x507.jpg\" alt=\"Mexican call centers\" width=\"1024\" height=\"507\" srcset=\"https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2019\/05\/call-centers-in-Tijuana-1024x507.jpg 1024w, https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2019\/05\/call-centers-in-Tijuana-300x149.jpg 300w, https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2019\/05\/call-centers-in-Tijuana-768x380.jpg 768w, https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2019\/05\/call-centers-in-Tijuana-830x411.jpg 830w, https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2019\/05\/call-centers-in-Tijuana-230x114.jpg 230w, https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2019\/05\/call-centers-in-Tijuana-350x173.jpg 350w, https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2019\/05\/call-centers-in-Tijuana-480x238.jpg 480w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p><a href=\"https:\/\/www.youtube.com\/channel\/UCvInEsVhQaaFYu2OS2MgaTw\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-687 size-large\" src=\"http:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2019\/05\/IMG_7380-1024x683.jpg\" alt=\"Call centers in Mexico\" width=\"1024\" height=\"683\" srcset=\"https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2019\/05\/IMG_7380-1024x683.jpg 1024w, https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2019\/05\/IMG_7380-300x200.jpg 300w, https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2019\/05\/IMG_7380-768x512.jpg 768w, https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2019\/05\/IMG_7380-830x553.jpg 830w, https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2019\/05\/IMG_7380-230x153.jpg 230w, https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2019\/05\/IMG_7380-350x233.jpg 350w, https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2019\/05\/IMG_7380-480x320.jpg 480w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/p>\n<p><a href=\"http:\/\/voxcentrix.com\/\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-large wp-image-1152\" src=\"http:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2020\/07\/marketing-and-call-center-services-for-SMEs-and-small-and-medium-sized-businesses-SMBs-1-1024x424.jpg\" alt=\"call centers in Mexico\" width=\"1024\" height=\"424\" srcset=\"https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2020\/07\/marketing-and-call-center-services-for-SMEs-and-small-and-medium-sized-businesses-SMBs-1-1024x424.jpg 1024w, https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2020\/07\/marketing-and-call-center-services-for-SMEs-and-small-and-medium-sized-businesses-SMBs-1-300x124.jpg 300w, https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2020\/07\/marketing-and-call-center-services-for-SMEs-and-small-and-medium-sized-businesses-SMBs-1-768x318.jpg 768w, https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2020\/07\/marketing-and-call-center-services-for-SMEs-and-small-and-medium-sized-businesses-SMBs-1-830x343.jpg 830w, https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2020\/07\/marketing-and-call-center-services-for-SMEs-and-small-and-medium-sized-businesses-SMBs-1-230x95.jpg 230w, https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2020\/07\/marketing-and-call-center-services-for-SMEs-and-small-and-medium-sized-businesses-SMBs-1-350x145.jpg 350w, https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2020\/07\/marketing-and-call-center-services-for-SMEs-and-small-and-medium-sized-businesses-SMBs-1-480x199.jpg 480w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-25 size-large\" src=\"http:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2017\/02\/logo-contact-center-1024x402.png\" alt=\"voxcentrix\" width=\"1024\" height=\"402\" srcset=\"https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2017\/02\/logo-contact-center-1024x402.png 1024w, https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2017\/02\/logo-contact-center-300x118.png 300w, https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2017\/02\/logo-contact-center-768x301.png 768w, https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2017\/02\/logo-contact-center-830x326.png 830w, https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2017\/02\/logo-contact-center-230x90.png 230w, https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2017\/02\/logo-contact-center-350x137.png 350w, https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2017\/02\/logo-contact-center-480x188.png 480w, https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2017\/02\/logo-contact-center.png 1605w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/p>\n<p><span style=\"font-weight: 400;\">Send us an email, give us a call or reach us on our social media platforms<\/span><\/p>\n<p><a href=\"https:\/\/www.linkedin.com\/company\/voxcentrix\/\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-62 size-thumbnail\" src=\"http:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2017\/10\/unnamed-Copy-150x150.png\" alt=\"call center in Mexico\" width=\"150\" height=\"150\" srcset=\"https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2017\/10\/unnamed-Copy-150x150.png 150w, https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2017\/10\/unnamed-Copy-300x300.png 300w, https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2017\/10\/unnamed-Copy-768x766.png 768w, https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2017\/10\/unnamed-Copy-830x828.png 830w, https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2017\/10\/unnamed-Copy-230x230.png 230w, https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2017\/10\/unnamed-Copy-350x349.png 350w, https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2017\/10\/unnamed-Copy-480x479.png 480w, https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2017\/10\/unnamed-Copy.png 927w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/><\/a><\/p>\n<p><a href=\"https:\/\/www.Facebook.com\/Voxcentrix\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-367 size-medium\" src=\"http:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2018\/06\/FB-FindUsonFacebook-online-512-300x57.png\" alt=\"\" width=\"300\" height=\"57\" srcset=\"https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2018\/06\/FB-FindUsonFacebook-online-512-300x57.png 300w, https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2018\/06\/FB-FindUsonFacebook-online-512-230x44.png 230w, https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2018\/06\/FB-FindUsonFacebook-online-512-350x67.png 350w, https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2018\/06\/FB-FindUsonFacebook-online-512-480x92.png 480w, https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2018\/06\/FB-FindUsonFacebook-online-512.png 512w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a>\u00a0 \u00a0 \u00a0 \u00a0<a href=\"https:\/\/twitter.com\/voxcentrix\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-368 size-thumbnail\" src=\"http:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2018\/06\/Twitter_alt_3-150x150.png\" alt=\"\" width=\"150\" height=\"150\" srcset=\"https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2018\/06\/Twitter_alt_3-150x150.png 150w, https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2018\/06\/Twitter_alt_3-300x300.png 300w, https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2018\/06\/Twitter_alt_3-230x230.png 230w, https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2018\/06\/Twitter_alt_3-350x350.png 350w, https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2018\/06\/Twitter_alt_3-480x480.png 480w, https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2018\/06\/Twitter_alt_3.png 512w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>This is not a typical love story, it\u2019s one of a long business relationship made with love between Mexican Call Centers and companies in the US. \u00a0American companies have been outsourcing their manufacturing, information technology, customer service, telemarketing and other\u00a0 operations to Mexican companies and call centers for years.\u00a0 It\u2019s been a successful Oreo flavored [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":819,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[31],"tags":[80,103,100,13,8,82,102,99,105,104,20],"class_list":["post-360","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-call-centers-in-mexico","tag-call-center-companies","tag-call-center-for-small-business","tag-call-center-outsourcing-vendors","tag-call-center-services-in-mexico","tag-call-centers-in-mexico","tag-how-much-does-it-cost-to-hire-a-call-center","tag-i-need-a-call-center-for-my-business","tag-small-business-call-center-outsourcing","tag-telemarketing","tag-telemarketing-mexico","tag-voxcentrix"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>From Mexico with Love: Story of Mexican Call Centers and US companies<\/title>\n<meta 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