{"id":646,"date":"2019-04-11T22:13:44","date_gmt":"2019-04-11T22:13:44","guid":{"rendered":"http:\/\/voxcentrix.com\/blog\/?p=646"},"modified":"2019-04-11T22:48:57","modified_gmt":"2019-04-11T22:48:57","slug":"call-centers-in-tijuana-a-smart-business-move","status":"publish","type":"post","link":"https:\/\/voxcentrix.com\/blog\/2019\/04\/11\/call-centers-in-tijuana-a-smart-business-move\/","title":{"rendered":"Call centers in Tijuana: A smart business move\u2026"},"content":{"rendered":"\n<p>Once upon a time, call centers in Mexico were not very prevalent, especially not in Tijuana. A recent increase in demand for nearshore call center services has put the city on the call center map. We are very proud to be one of the pioneers of the call center industry in the city. <\/p>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/www.linkedin.com\/company\/voxcentrix\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"http:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2019\/04\/tijuana-call-centers-3-1024x683.jpg\" alt=\"call centers in Tijuana\" class=\"wp-image-649\" srcset=\"https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2019\/04\/tijuana-call-centers-3-1024x683.jpg 1024w, https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2019\/04\/tijuana-call-centers-3-300x200.jpg 300w, https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2019\/04\/tijuana-call-centers-3-768x512.jpg 768w, https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2019\/04\/tijuana-call-centers-3-830x553.jpg 830w, https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2019\/04\/tijuana-call-centers-3-230x153.jpg 230w, https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2019\/04\/tijuana-call-centers-3-350x233.jpg 350w, https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2019\/04\/tijuana-call-centers-3-480x320.jpg 480w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<p>As many people know, companies worldwide look to Tijuana to outsource manufacturing processes and it is now apparent that they are looking to the city for our Customer Engagement, Customer Service, Collections and Tech Support. <br><\/p>\n\n\n\n<p>And why not? \u00a0Mexico is well known around the globe for its extraordinary customer service, legendary hospitality, and <a href=\"https:\/\/www.npr.org\/sections\/thetwo-way\/2010\/11\/17\/131391343\/unesco-designates-traditional-french-and-mexican-cuisines-cultural-treasures\">amazing cuisine<\/a>. This translates well when you are in the people business and call centers or contact centers are exactly that, the ultimate people business. <\/p>\n\n\n\n<figure class=\"wp-block-embed-youtube wp-block-embed is-type-video is-provider-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" width=\"1170\" height=\"658\" src=\"https:\/\/www.youtube.com\/embed\/u2ppfF_eZ4s?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p><br><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Tijuana is an amazing location for a call center <\/strong><br><\/h2>\n\n\n\n<p>When I started working at call centers in Tijuana, there were only 2 or 3 call centers. Now with organizations finding out of this great location, companies from all over the US and the world wanting to outsource their Business Processes to Tijuana. <\/p>\n\n\n\n<p>Located 5 minutes away from <a href=\"https:\/\/www.sandiego.org\/articles\/baja-california\/crossing-the-us-mexico-border.aspx\">the US \/Mexico Border<\/a> it is a true <a href=\"https:\/\/en.wikipedia.org\/wiki\/Outsourcing#Nearshoring\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"NEARSHORE (opens in a new tab)\">NEARSHORE<\/a> site, Tijuana has 2 major border crossings and boasts some of the best technological infrastructures in Mexico. It is no secret that companies such as Sony, Samsung, Bose, FoxConn, Plantronics, Kyocera and many more look to Tijuana as a viable outsourcing partner. <br><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Call centers in Tijuana<\/strong><strong> are creating amazing customer experiences<\/strong><br><\/h2>\n\n\n\n<p>At VOXCENTRIX our mission as a call center is to <a href=\"http:\/\/voxcentrix.com\/\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"CREATE AMAZING CUSTOMER EXPERIENCES (opens in a new tab)\">CREATE AMAZING CUSTOMER EXPERIENCES<\/a>, we believe that every company has a responsibility to listen to their customers and solve their problems and we do so by empowering our agents to become BRAND AMBASSADORS. <\/p>\n\n\n\n<p>As call centers, we understand that it is to represent our clients brand our duty to make someone smile over and have a positive impact one call at a time. We understand that we are people dealing with people, that we have a commitment with our clients to make their customers feel special and loved in every interaction.<br><\/p>\n\n\n\n<ul class=\"wp-block-gallery columns-3 is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\"><li class=\"blocks-gallery-item\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"743\" height=\"1024\" src=\"http:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2019\/04\/Call-centers-in-Tijuana-743x1024.jpeg\" alt=\"\" data-id=\"656\" data-link=\"http:\/\/voxcentrix.com\/blog\/2019\/04\/11\/call-centers-in-tijuana-a-smart-business-move\/call-centers-in-tijuana-4\/\" class=\"wp-image-656\" srcset=\"https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2019\/04\/Call-centers-in-Tijuana-743x1024.jpeg 743w, https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2019\/04\/Call-centers-in-Tijuana-218x300.jpeg 218w, https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2019\/04\/Call-centers-in-Tijuana-768x1058.jpeg 768w, https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2019\/04\/Call-centers-in-Tijuana-830x1144.jpeg 830w, https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2019\/04\/Call-centers-in-Tijuana-230x317.jpeg 230w, https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2019\/04\/Call-centers-in-Tijuana-350x482.jpeg 350w, https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2019\/04\/Call-centers-in-Tijuana-480x661.jpeg 480w, https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2019\/04\/Call-centers-in-Tijuana.jpeg 929w\" sizes=\"auto, (max-width: 743px) 100vw, 743px\" \/><\/figure><\/li><li class=\"blocks-gallery-item\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"682\" src=\"http:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2019\/04\/Call-center-en-tijuana-1-1024x682.jpg\" alt=\"\" data-id=\"657\" data-link=\"http:\/\/voxcentrix.com\/blog\/2019\/04\/11\/call-centers-in-tijuana-a-smart-business-move\/call-center-en-tijuana-4\/\" class=\"wp-image-657\" srcset=\"https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2019\/04\/Call-center-en-tijuana-1-1024x682.jpg 1024w, https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2019\/04\/Call-center-en-tijuana-1-300x200.jpg 300w, https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2019\/04\/Call-center-en-tijuana-1-768x512.jpg 768w, https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2019\/04\/Call-center-en-tijuana-1-830x553.jpg 830w, https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2019\/04\/Call-center-en-tijuana-1-230x153.jpg 230w, https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2019\/04\/Call-center-en-tijuana-1-350x233.jpg 350w, https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2019\/04\/Call-center-en-tijuana-1-480x320.jpg 480w, https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2019\/04\/Call-center-en-tijuana-1.jpg 1280w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/li><li class=\"blocks-gallery-item\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"456\" src=\"http:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2019\/04\/Call-center-bilingue-en-Tijuana-1024x456.jpg\" alt=\"\" data-id=\"658\" data-link=\"http:\/\/voxcentrix.com\/blog\/2019\/04\/11\/call-centers-in-tijuana-a-smart-business-move\/call-center-bilingue-en-tijuana\/\" class=\"wp-image-658\" srcset=\"https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2019\/04\/Call-center-bilingue-en-Tijuana-1024x456.jpg 1024w, https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2019\/04\/Call-center-bilingue-en-Tijuana-300x134.jpg 300w, https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2019\/04\/Call-center-bilingue-en-Tijuana-768x342.jpg 768w, https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2019\/04\/Call-center-bilingue-en-Tijuana-830x370.jpg 830w, https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2019\/04\/Call-center-bilingue-en-Tijuana-230x102.jpg 230w, https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2019\/04\/Call-center-bilingue-en-Tijuana-350x156.jpg 350w, https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2019\/04\/Call-center-bilingue-en-Tijuana-480x214.jpg 480w, https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2019\/04\/Call-center-bilingue-en-Tijuana.jpg 1877w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/li><li class=\"blocks-gallery-item\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"594\" src=\"http:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2019\/04\/Call-centers-in-Tijuana-1024x594.jpg\" alt=\"\" data-id=\"659\" data-link=\"http:\/\/voxcentrix.com\/blog\/2019\/04\/11\/call-centers-in-tijuana-a-smart-business-move\/call-centers-in-tijuana-5\/\" class=\"wp-image-659\" srcset=\"https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2019\/04\/Call-centers-in-Tijuana-1024x594.jpg 1024w, https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2019\/04\/Call-centers-in-Tijuana-300x174.jpg 300w, https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2019\/04\/Call-centers-in-Tijuana-768x445.jpg 768w, https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2019\/04\/Call-centers-in-Tijuana-830x481.jpg 830w, https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2019\/04\/Call-centers-in-Tijuana-230x133.jpg 230w, https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2019\/04\/Call-centers-in-Tijuana-350x203.jpg 350w, https:\/\/voxcentrix.com\/blog\/wp-content\/uploads\/2019\/04\/Call-centers-in-Tijuana-480x278.jpg 480w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/li><\/ul>\n\n\n\n<p>If you want to talk about what call centers in Tijuana can do for your business, shoot me an email or give me a call. <br><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><a rel=\"noreferrer noopener\" aria-label=\"Joe Andere, CEO (opens in a new tab)\" href=\"https:\/\/www.linkedin.com\/in\/joeandere\/\" target=\"_blank\">Joe Andere, CEO<\/a> at <a rel=\"noreferrer noopener\" aria-label=\"Voxcentrix (opens in a new tab)\" href=\"http:\/\/voxcentrix.com\/\" target=\"_blank\">Voxcentrix<\/a>, <a href=\"http:\/\/www.americas-survey.com\/\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"Americas Survey Company (opens in a new tab)\">Americas Survey Company<\/a>, and <a rel=\"noreferrer noopener\" aria-label=\"Softkitect (opens in a new tab)\" href=\"http:\/\/softkitect.tech\/\" target=\"_blank\">Softkitect<\/a>. <\/li><\/ul>\n\n\n\n<p><strong>TELEPHONE:<\/strong>&nbsp;619.363.8880 ext.120&nbsp;<br><strong>E-MAIL:<\/strong>&nbsp;JOE@VOXCENTRIX.COM&nbsp;\n\n<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Once upon a time, call centers in Mexico were not very prevalent, especially not in Tijuana. A recent increase in demand for nearshore call center services has put the city on the call center map. We are very proud to be one of the pioneers of the call center industry in the city. As many [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":667,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[10,21,12,5,3,173,171,169,174,168,172,170,141,20],"class_list":["post-646","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","tag-brand-ambassadors","tag-call-center","tag-call-center-services","tag-call-centers","tag-call-centers-in-tijuana","tag-contact-centers","tag-customer-service","tag-industry","tag-mexico","tag-nearshore","tag-nearshoring","tag-outsource","tag-tijuana","tag-voxcentrix"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Call centers in Tijuana: A smart business move\u2026 - Voxcentrix Blog | Tijuana Call Centers<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/voxcentrix.com\/blog\/2019\/04\/11\/call-centers-in-tijuana-a-smart-business-move\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Call centers in Tijuana: A smart business move\u2026 - Voxcentrix Blog | Tijuana Call Centers\" \/>\n<meta property=\"og:description\" content=\"Once upon a time, call centers in Mexico were not very prevalent, especially not in Tijuana. 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