Call centers in Tijuana: A smart business move…

Once upon a time, call centers in Mexico were not very prevalent, especially not in Tijuana. A recent increase in demand for nearshore call center services has put the city on the call center map. We are very proud to be one of the pioneers of the call center industry in the city.

As many people know, companies worldwide look to Tijuana to outsource manufacturing processes and it is now apparent that they are looking to the city for our Customer Engagement, Customer Service, Collections and Tech Support.

And why not? Mexico is well known around the globe for its extraordinary customer service, legendary hospitality, and amazing cuisine. This translates well when you are in the people business and call centers or contact centers are exactly that, the ultimate people business.

Tijuana is an amazing location for a call center

When I started working at call centers in Tijuana, there were only 2 or 3 call centers. Now with organizations finding out of this great location, companies from all over the US and the world wanting to outsource their Business Processes to Tijuana.

Located 5 minutes away from the US /Mexico Border it is a true NEARSHORE site, Tijuana has 2 major border crossings and boasts some of the best technological infrastructures in Mexico. It is no secret that companies such as Sony, Samsung, Bose, FoxConn, Plantronics, Kyocera and many more look to Tijuana as a viable outsourcing partner.

Call centers in Tijuana are creating amazing customer experiences

At VOXCENTRIX our mission as a call center is to CREATE AMAZING CUSTOMER EXPERIENCES, we believe that every company has a responsibility to listen to their customers and solve their problems and we do so by empowering our agents to become BRAND AMBASSADORS.

As call centers, we understand that it is to represent our clients brand our duty to make someone smile over and have a positive impact one call at a time. We understand that we are people dealing with people, that we have a commitment with our clients to make their customers feel special and loved in every interaction.