Call Centers in Mexico taking over abandoned manufacturing plants, craft beer, employment and Ahi Tuna Tostadas.

In the past, Voxcentrix’s Executive VP Joe Andere published an article titled:  “Call Centers taking over abandoned manufacturing plants, craft beer, employment and Ahi Tuna Tostadas…” that sums up the impact that Call Centers in Mexico are having in the region.

From increasingly higher employment rates to the rebirth of old and abandoned industrial buildings, we wanted to share his original article with you. Joe Andere starts with a quote from a well known Mexican actor:

“The whole Baja California peninsula is an energetic place, and it’s incredibly alive”

              -Gael Garcia

According to Joe Andere:

Call centers around the world are collectively a billion dollar industry. Many emerging countries like The Philippines, India, Malaysia, and Mexico are part of a booming call center industry. Mexico and the US have a close relationship but none is closer than the border city of Tijuana. Home to the most accessed border on the planet, Tijuana shares many cultural similarities with US. Because of this unique relationship, Tijuana is positioned to be one of the top choices in the world for contact center services.

Because of its close proximity to the US border, Tijuana has always been a preferred region for  manufacturers from around the world. Well known companies such as Bose, Samsung, Sony, Panasonic, Foxconn, Kyocera and Boeing, have all selected Tijuana for their manufacturing plants.

Rebirth of a city

There is a sense of rebirth and vitality in the city of Tijuana, a much need change from the old stigma of a sleazy Border town that attracted drunken tourism. In the past, Calle Revolucion was Tijuana’s best known tourist attraction. Lined with bars, gentlemens clubs, cheap taco stands and small novelty shops that catered to young college teens and sailors. Now a culinary destination for “foodies” and fine dining, craft tequila and local wines as well as specialty food trucks that are scattered throughout the city. This resurgence has spawned a different kind of tourist, one that now trades dollar beers and cheap street tacos for locally brewed craft beer and Ahi Tuna Tostadas.

The Tijuana business landscape is also seeing a rebirth as call centers are slowly taking over abandoned manufacturing plants and buildings to open new facilities catering to North American clients. Over the last 10 years, call center related job openings have more than doubled, boasting competitive pay, job growth and opportunities and the call center trend is not stopping anytime soon.

Voxcentrix is a unique call center in Mexico that employs expats or former US citizens but also college graduates that view schedule flexibility, competitive pay and job growth as a career path in the city’s booming industry. Voxcentrix offers Debt Collection, Customer Service, Tech Support, Telemarketing and many other contact center services, which provides steady employment and advancement opportunities for many of the cities residents.

Call centers in Mexico: Baja California and Tijuana, the advantage of the region

Besides a longer work week and higher quality services, the main advantage our clients will enjoy is competitive, cost-effective pricing. This has allowed our clients to save over 30% on their operational costs and see a 16% increase in labor hours. At Voxcentrix, our approach is  to give our clients full operational control while adhering to standards and procedures practiced in the US.

Voxcentrix work environment and culture.

Voxcentrix has become a premier BPO and an important provider for many US companies. Our family values and our close alignment to US culture,  allows us to “speak the same language”. This is especially true with our agents who work as BRAND AMBASSADORS for Voxcentrix. An important fact is that 60% of our employees either lived in the US or have lived in the multicultural city of Tijuana. Our staff and agents are typically immersed in US culture through frequent visits to the US, working in the tourist industry, television, radio and movies.

Want to learn more about Voxcentrix,

visit our website www.voxcentrix.com.