Brand Ambassadors Archives

Voxcentrix: The Best Call Center Tijuana

"Voxcentrix: The Best Call Center Tijuana" Discover why Voxcentrix is the best call center in Tijuana. At Voxcentrix, we pride ourselves on being the leading call center in Tijuana. With our exceptional BPO services and unwavering commitment to customer satisfaction, it's no wonder why clients choose us time and time again. Excellence is at the core of everything we do. From elevating customer service experiences to expertly handling sales inquiries, our team is dedicated to raising your ROI and delivering outstanding results. With over 20 years of experience in the industry, you can trust that you're partnering with a call center that knows how to get the job done right. But what sets Voxcentrix apart from other call centers? Well, for starters, we are proud to be top-rated in Tijuana. Our reputation speaks for itself as we consistently deliver exceptional service and exceed client expectations. Tijuana itself offers numerous advantages...

February 15, 2023 By ljimenez Brand Ambassadors business in Tijuana Call centers in Mexico Call Centers in Tijuana Customer Experience Customer Service Outsourcing Humanize your brand Mexico Call Center Outsourcing Tijuana 0

Don’t let customer experience to robots, keep your customer service human

When a brand feels human, consumers are 80% more likely to buy their products or services.74% of surveyed customers said a personalized experience is important, but wait until they experience the truly individualized experience.Consumers are picky —78% demand human interaction after one digital mishap or mistake. New technology and AI are helping companies provide faster and more efficient customer experience. Impressive chatbots like ChatGPT are helping companies improve communications with their clients, in a human-like way. But when problems arrive, people still care about empathy and human interaction. ¨Global events and a multi-year pandemic have only increased our need for connection and being part of something bigger than ourselves. Today's consumers demand a connection that feels human¨ (Retail Customer Experience) In business and customer experience, technology doesn’t solve everything. In the formula for providing an amazing customer experience, it is imperative to accept that technology doesn’t solve everything (not yet)....

April 14, 2021 By aldadmin BPO companies in Mexico Brand Ambassadors business in Tijuana Call centers in Mexico Call Centers in Tijuana Customer Service Outsourcing Mexico Call Center Outsourcing Tijuana Voxcentrix ON DEMAND

3 Customer Retention Tactics to Improve Your CX Strategy and Increase Sales in the [Post Pandemic] Digital Marketplace.

Earning repeat business is only one part of developing a successful customer retention strategy. If you want the customers you worked so hard to acquire to stay with you and increase repeat sales, you should have different tactics in your CX Strategy. The retail landscape has undergone a substantial transformation since the COVID-19 break. Sources like BigCommerce.com have identified trends that are changing customer expectations for online shopping. Customers expecting perks that, for the most part, are hard to fulfill: Next-day deliveryAccess to more product informationA more personalized shopping experience. The customer satisfaction bar has risen. If you are looking for new ideas to stay competitive, here are our Top 3. Our top 3 customer retention tactics to Improve Your CX Strategy and Increase Sales Number 1. Use customer feedback for customer retention. The first place to look at is your customer feedback. It provides you with direct insight into...

July 17, 2019 By aldadmin Brand Ambassadors Call Centers in Tijuana 0

3 reasons that prove that call center agents are … freakin’ awesome!

When we say that call center agents are so awesome, we are not only making reference to their passionate, resilient and hard-working personalities. Nor are we alluding to their amazing talents for sports, board games or their good taste in music or culinary tastes. There are other attributes that make them special, different from other people. Over the years we have learned a lot about our Brand Ambassadors and how amazing they are. Let’s us give you 3 reasons that prove what we are saying is true. Reason 1: Call center agents are willing to serve people like no other. “We only have what we give.” - Isabel Allende People working at call centers are particularly suited for service. Their strength and ability to help others is awe-inspiring. Here at Voxcentrix, we are so proud of our brand ambassadors because we see them going the extra mile to help others...

October 5, 2017 By aldadmin Brand Ambassadors 2

Becoming BRAND AMBASSADORS

Becoming BRAND AMBASSADORS Voxcentrix, the Call Center of passionate brand ambassadors At Voxcentrix call center in Mexico, we have two concepts that run through the veins of the entire organization, those two ideas represent the way we approach things, they are like our mantra. Those two concepts are “Passion” and “Brand Ambassadors”. The first addresses how we approach things in every field of the everyday battle, and the second, imprints the way we coach our agents to approach their important role in the organization. Wikipedia defines a BRAND AMBASSADOR as: “a person who is hired by an organization or company to represent a brand in a positive light and by doing so help to increase brand awareness and sales. The brand ambassador is meant to embody the corporate identity in appearance, demeanor, values and ethics. At Voxcentrix, we understand the importance of what our agents do, as they represent not only a company...