business in Tijuana Archives - Page 2 of 2

Be your customer’s hero

No matter how hard you try, some of your customers will trust your brand, and others won’t. A big part of your customers will be complicated, irrational, and easy to disappoint. But they still need someone to play the hero and solve their problems. You can catalog your business customers into three categories: trust advocates, neutrals, and antagonists. If you don’t want advocates and neutrals to become antagonists, you need to take action. But the real villain in the movie isn’t your customer. The real criminals are poor management, wasted effort, lost opportunity, needless risk, among other things. Some of the biggest enemies that your customer service department will face are: Not having an answer to the customer’s questionsTransferring calls to the wrong departmentBeing flooded with service ticketsLow-resolution times Failing to understand what your customers wantCustomers want a discount you can’t giveCustomers want a feature you won’t or can’t addHaving to...

March 17, 2021 By voxadmin BPO companies in Mexico business in Tijuana Customer Experience Customer Service Outsourcing Mexico Call Center Outsourcing

Becoming a Customer Experience Center.

Today we want to take a moment to celebrate the transformation we have been through during the last year, moving from being just another contact center to become a real customer experience center. The road to success is still long, but we are loving every moment. We will learn the lessons from hard times to build a better future for all of us. Special thanks to our Staff and Brand Ambassadors for their passion and commitment, and to our clients and business partners for their trust. We feel more aligned than ever with our mission to help our clients to create amazing customer experiences. 🧡We believe customer experience matters, and every interaction counts into making this a happier world. Let's Keep Creating Amazing Experiences! 🦸 #customerexperiencematters#voxcentrix#cxstrategy#smes#customerexperiencecenter#cxmanagement#bpo#smbs#customerservice#business#calibaja#experienceexcellence#nearshore#marketing#sales#retailsolutions#smallbusiness

March 11, 2021 By voxadmin business in Tijuana Call centers in Mexico Customer Service Outsourcing Mexico Call Center Outsourcing

Mexico Call Center Outsourcing in 300 words

Mexico Call Center Outsourcing means short distances, similar time zones, old camaraderie, and speaking the same language. What it means for you is saving time and money recruiting, training, hiring, and all the associated costs with opening a call center in Mexico. Mexico Call Center Outsourcing means staying close to your operation, having a closer relationship with your staff, and all the related benefits of being within driving distance or just a short flight away. Outsourcing your operation to Mexico also means accessing a young, passionate, and professional talent pool, hungry for opportunities to show their talent. A bicultural workforce with several years of binational experience working for US companies, ready to be trained and master your business processes. Outsourcing Your Operation to Mexico is finding faster, cheaper ways to operate but with much better quality than your options in India or the Philippines. Mexico Call Center Outsourcing means... ...Finding...

October 23, 2019 By voxadmin business in Tijuana

3 reasons why you should consider doing business in Tijuana

Recently, we have been meeting with many different companies who are considering doing business in Tijuana. Although most of them come from the US, a growing number of companies from other parts of the world increases every day. https://www.youtube.com/watch?v=u2ppfF_eZ4s REASONS FOR DOING BUSINESS IN TIJUANA IN 2019 Reason 1.- Competitiveness due to low-cost manufacturing. The cost of doing business in Tijuana is significantly lower than it is in the US. The cost of labor is one of the main reasons why the manufacturing industry in the city has been around for more than 50 years and is still growing. According to the Tijuana EDC, Manufacturing in Tijuana, Mexico, represents a lower cost than most countries, including China. The minimum wage in Mexico is between $4 to $5 dollars per hour, while California’s minimum wage is around $12 per hour. Lower labor costs don’t necessarily mean lower quality work. In fact,...