Call Centers in Tijuana Archives

Voxcentrix: The Best Call Center Tijuana

"Voxcentrix: The Best Call Center Tijuana" Discover why Voxcentrix is the best call center in Tijuana. At Voxcentrix, we pride ourselves on being the leading call center in Tijuana. With our exceptional BPO services and unwavering commitment to customer satisfaction, it's no wonder why clients choose us time and time again. Excellence is at the core of everything we do. From elevating customer service experiences to expertly handling sales inquiries, our team is dedicated to raising your ROI and delivering outstanding results. With over 20 years of experience in the industry, you can trust that you're partnering with a call center that knows how to get the job done right. But what sets Voxcentrix apart from other call centers? Well, for starters, we are proud to be top-rated in Tijuana. Our reputation speaks for itself as we consistently deliver exceptional service and exceed client expectations. Tijuana itself offers numerous advantages...

July 28, 2023 By ftabera BPO companies in Mexico business in Tijuana Call centers in Mexico Call Centers in Tijuana Customer Experience Customer Service Outsourcing Humanize your brand Mexico Call Center Outsourcing Tijuana 0

The Essential Role of BPO Call Centers in Enhancing Customer Experience (CX) in Tijuana, Mexico

In today's highly competitive business world, delivering exceptional customer service has become a priority for organizations seeking to stand out in their respective industries. One of the most valuable tools to achieve this is collaborating with BPO (Business Process Outsourcing) call centers, which play a crucial role in improving the customer experience (CX). We will explore how BPO call centers in Tijuana, Baja California, Mexico, assist in customer service and why they are a valuable investment for companies. What are BPO Call Centers? BPO (Business Process Outsourcing) Call Centers are facilities or companies that handle incoming and outgoing customer communication on behalf of other businesses. The term "BPO" refers to the practice of outsourcing certain business functions to specialized service providers, allowing the client company to focus on its core competencies and reduce operational costs. Tijuana Strategic Location In Tijuana, we have the best Innovative BPO Call centers, in particular,...

July 10, 2023 By ljimenez BPO companies in Mexico business in Tijuana Call centers in Mexico Call Centers in Tijuana Customer Experience Customer Service Outsourcing Mexico Call Center Outsourcing Tijuana

Why choose a Call Center in Tijuana as an operations center?

Tijuana, Mexico has emerged as a popular destination for call center operations for several reasons. Here are some advantages of setting up a call center in Tijuana: 1. Cost savings: One of the primary advantages of establishing a call center in Tijuana is cost savings. The labor costs in Tijuana are significantly lower compared to many other countries, including the United States. This allows companies to reduce their operational expenses without compromising on the quality of service.  2. Proximity to the United States: Tijuana is located just across the border from San Diego, California, making it easily accessible for companies based in the United States. This proximity enables closer collaboration, easier management, and potential cost savings in travel expenses.  Cost saving advantages. 3. Bilingual workforce: Tijuana has a large population of bilingual individuals who are fluent in English and Spanish. This linguistic advantage makes it an ideal location for companies...

February 15, 2023 By ljimenez Brand Ambassadors business in Tijuana Call centers in Mexico Call Centers in Tijuana Customer Experience Customer Service Outsourcing Humanize your brand Mexico Call Center Outsourcing Tijuana 0

Don’t let customer experience to robots, keep your customer service human

When a brand feels human, consumers are 80% more likely to buy their products or services.74% of surveyed customers said a personalized experience is important, but wait until they experience the truly individualized experience.Consumers are picky —78% demand human interaction after one digital mishap or mistake. New technology and AI are helping companies provide faster and more efficient customer experience. Impressive chatbots like ChatGPT are helping companies improve communications with their clients, in a human-like way. But when problems arrive, people still care about empathy and human interaction. ¨Global events and a multi-year pandemic have only increased our need for connection and being part of something bigger than ourselves. Today's consumers demand a connection that feels human¨ (Retail Customer Experience) In business and customer experience, technology doesn’t solve everything. In the formula for providing an amazing customer experience, it is imperative to accept that technology doesn’t solve everything (not yet)....

May 22, 2021 By aldadmin BPO companies in Mexico business in Tijuana Call centers in Mexico Call Centers in Tijuana Customer Experience Mexico Call Center Outsourcing Tijuana

Doing business in Tijuana in 500 words

A growing number of companies are looking to start doing business in Tijuana. Not only from the US, but they are also coming from different parts of the world. Tijuana is still one of the best spots to do business in Mexico. The business landscape of the city represents competitive advantages that no other city in the country has. If you take time to research, only Google and the Internet will give you a good number of possibilities. Still, we recommend you go above and beyond to make sure you have a bigger picture of the growing opportunities for you doing business in Tijuana. You can also try reaching organizations like the Tijuana EDC (Tijuana Economic Development Council) to learn much more about the opportunities waiting for you in the city and the whole CaliBaja economic region. The proximity of doing business in Tijuana Doing business in border cities like...

April 14, 2021 By aldadmin BPO companies in Mexico Brand Ambassadors business in Tijuana Call centers in Mexico Call Centers in Tijuana Customer Service Outsourcing Mexico Call Center Outsourcing Tijuana Voxcentrix ON DEMAND

3 Customer Retention Tactics to Improve Your CX Strategy and Increase Sales in the [Post Pandemic] Digital Marketplace.

Earning repeat business is only one part of developing a successful customer retention strategy. If you want the customers you worked so hard to acquire to stay with you and increase repeat sales, you should have different tactics in your CX Strategy. The retail landscape has undergone a substantial transformation since the COVID-19 break. Sources like BigCommerce.com have identified trends that are changing customer expectations for online shopping. Customers expecting perks that, for the most part, are hard to fulfill: Next-day deliveryAccess to more product informationA more personalized shopping experience. The customer satisfaction bar has risen. If you are looking for new ideas to stay competitive, here are our Top 3. Our top 3 customer retention tactics to Improve Your CX Strategy and Increase Sales Number 1. Use customer feedback for customer retention. The first place to look at is your customer feedback. It provides you with direct insight into...

March 6, 2020 By aldadmin Call Centers in Tijuana 0

El laboratorio de la felicidad (The Voxcentrix Happiness Lab)

When employees are happy, companies and organizations shine and prosper. We are more productive when we feel happy and appreciated. That is why we created our own Happiness Lab, a cultural strategy that is enabling us to transform ourselves into a happier and more productive team of brand ambassadors. Los embajadores de la felicidad aquí en Voxcentrix están enfocados en mejorar nuestra condiciones de trabajo. A continuación ellos te explican -entre retos y risas- en qué consiste lo que nosotros llamamos "The Voxcentrix Happiness Lab". ¿Qué es el Voxcentrix Happiness Lab? Rosario: El Happiness Lab somos todos. Cada que alguien sonriendo o cada que vez alguien sentirse seguro, estable, ese es el Happiness Lab. Somos un equipo de trabajo, un grupo de personas que decidimos que la felicidad es prioridad, la felicidad va por encima de todas las cosas. Tenemos una serie acciones que llevamos a cabo para lograr este objetivo:...

January 8, 2020 By aldadmin Call Centers in Tijuana Tijuana

5 cosas que puedes esperar de un trabajo en un call center en Tijuana en 2020.

Si nunca has tenido un trabajo en un call center en Tijuana y piensas tenerlo durante el 2020, es importante que tengas una idea de lo que puedes esperar. Si bien cada empresa tiene su propia oferta de trabajo, te aseguramos que puedes esperar al menos estos 5 bieneficios: 1. Los call centers en Tijuana te ofrecerán una gran variedad de oportunidades de trabajo. Los call centers somos de las empresas con mayor diversidad de vacantes en Tijuana. Es imporante aclarar que por sí sola la posición de agente telefónico (call center agent) tiene muchas variantes. Te podemos mencionar por ejemplo: servicio al clienteprocesamiento de pedidossoporte técnicotraducciónventas por llamadas entrantes (inbound sales) cobrazasconfirmación de datos y pedidos entre muchas otras. Además están las oportunidades en el departamento de calidad (QA), en la gerencia y supervisión de operaciones y el manejo de proyectos (project management). De lo que pocos hablan es de la...

October 8, 2019 By aldadmin Call Centers in Tijuana 0

Tijuana call center jobs for deportees: What you need to know to get hired.

Tijuana Call Center Jobs are not like other jobs. Here, your language skills and your desire to succeed will be highly appreciated and you will meet very interesting people. If you know someone who has been or will be displaced to Tijuana and needs to get a job, this article is going to be very helpful. Your next Tijuana call center job should include: Paid training Weekly salary Full employee benefits Social security Paid vacationsopportunities to grow inside the company The pay in Mexico is much better than working for construction companies, retail stores, or maquiladoras. If you are new in Tijuana and you are serious about getting a job at a call center, you should look for 3 things: Step 1: Search for Tijuana call centers that are close to you. Search for call centers on Facebook or simply Google “Tijuana Call center jobs ” and you will find...

Voxcentrix en el 5to Encuentro de la Industria Maquiladora en Baja California - DIMBC

August 29, 2019 By aldadmin Call Centers in Tijuana 0

La familia Voxcentrix, los tenis naranjas y los call centers de Tijuana en el 5to encuentro de la Industria Maquiladora DIMBC de Baja California.

¿Qué tienen en común las maquiladoras y los call centers de Tijuana? Respuesta: Todas las maquiladoras y call centers de Tijuana, del país y del mundo, tienen frente a ellas el gran reto de ser capaces de crear nuevas y mejores experiencias para sus clientes y empleados. Voxcentrix y los tenis naranjas en el DIMBC La familia Voxcentrix presente en el DIMBC Este año, por primera vez, nos tocó representar a los call centers en uno de los mejores eventos de la Industria Maquiladora en Baja California y en México, mejor conocido como el DIMBC… y lo hicimos portando nuestros famosos converse que llevan el color naranja que nos distingue. La oportunidad nos llegó por invitación del Tijuana Economic Development Council (Tijuana EDC) también conocido como DEITAC, quienes nos dieron la oportunidad de ser parte de su representación en el pabellón de inversión del 5to Encuentro de la Industria Maquiladora...