Call centers in Mexico Archives - Page 2 of 3

Be your customer’s hero

No matter how hard you try, some of your customers will trust your brand, and others won’t. A big part of your customers will be complicated, irrational, and easy to disappoint. But they still need someone to play the hero and solve their problems. You can catalog your business customers into three categories: trust advocates, neutrals, and antagonists. If you don’t want advocates and neutrals to become antagonists, you need to take action. But the real villain in the movie isn’t your customer. The real criminals are poor management, wasted effort, lost opportunity, needless risk, among other things. Some of the biggest enemies that your customer service department will face are: Not having an answer to the customer’s questionsTransferring calls to the wrong departmentBeing flooded with service ticketsLow-resolution times Failing to understand what your customers wantCustomers want a discount you can’t giveCustomers want a feature you won’t or can’t addHaving to...

March 11, 2021 By voxadmin business in Tijuana Call centers in Mexico Customer Service Outsourcing Mexico Call Center Outsourcing

Mexico Call Center Outsourcing in 300 words

Mexico Call Center Outsourcing means short distances, similar time zones, old camaraderie, and speaking the same language. What it means for you is saving time and money recruiting, training, hiring, and all the associated costs with opening a call center in Mexico. Mexico Call Center Outsourcing means staying close to your operation, having a closer relationship with your staff, and all the related benefits of being within driving distance or just a short flight away. Outsourcing your operation to Mexico also means accessing a young, passionate, and professional talent pool, hungry for opportunities to show their talent. A bicultural workforce with several years of binational experience working for US companies, ready to be trained and master your business processes. Outsourcing Your Operation to Mexico is finding faster, cheaper ways to operate but with much better quality than your options in India or the Philippines. Mexico Call Center Outsourcing means... ...Finding...

March 4, 2021 By voxadmin BPO companies in Mexico Call centers in Mexico Customer Experience Customer Service Outsourcing Mexico Call Center Outsourcing Tijuana Uncategorized

3 Ways to Increase Sales by Providing Amazing Customer Experiences

OUR FAVORITE 3 WAYS TO INCREASE SALES BY PROVIDING AMAZING CUSTOMER EXPERIENCES In our previous blog, we spoke about HOW TO OUTSOURCE YOUR CUSTOMER SERVICE ON A SHOESTRING BUDGET. Now we will focus on how you can increase sales by providing Amazing Customer Experiences. There are many ways to increase sales by providing AMAZING CUSTOMER EXPERIENCES, but these 3 are our favorites. 1.- RATE YOUR CUSTOMERS: Just as customers can rate their experiences with your company, you can ask your team to rate their interactions with clients and reward them for being awesome! You can prepare a special promo code for them, so when they do purchase again (and they will), they will enjoy an additional discount for being a great customer. You can empower your team to reward customers that had a difficult situation with your company by giving them a five-star rating experience discount thanking them for their...

May 15, 2019 By voxadmin Call centers in Mexico Call Centers in Tijuana Uncategorized 0

Call Centers en Tijuana: 5 formas en que podemos maximizar el potencial de tu negocio

Los call centers en Tijuana tenemos el potencial para ser los mejores aliados de tu negocio. Llevamos más de 20 años ayudando a empresas como la tuya a crecer, mejorar su servicio al cliente, aumentar sus ventas y maximizar su potencial. El servicio al cliente se ha convertido en el nuevo marketing y lo confirman expertos como Dan Gingiss, quien en su libro asegura que todo gira alrededor de los consumidores. Sin ellos no hay negocio. La cuestión está en identificar ¿Qué tan inolvidables son las experiencias de tus clientes con tu marca? ¿te comprarán? ¿lo volverá a hacer? Las 5 razones por las cuales debes incluir a los call centers en Tijuana como aliados: Incrementamos tus ventas. (Telemarketing) La experta en ventas Gina Trimarco afirma que hacer negocios es como salir con alguien, lo que realmente importa es establecer relaciones a largo plazo. Muchas veces invertimos recursos para asistir...

Call Centers in Tijuana - desarrolla tu pasion

January 22, 2019 By voxadmin Call centers in Mexico Call Centers in Tijuana 0

Desarrolla tu pasión: Una campaña de cortometrajes entre un Call Center en Tijuana y estudiantes universitarios.

A mediados de 2018, conocimos a un grupo de estudiantes talentosos de la Escuela de Humanidades de la Universidad Autónoma de Baja California (UABC Campus Tijuana), quienes ganaron el primer concurso de creación audiovisual para universitarios organizado por un call center en Tijuana. Desarrolla tu pasión: estudiantes universitarios y un call center en tijuana trabajando juntos. Como resultado de la buena experiencia, decidimos realizar nuestra primera campaña juntos la cual llamamos "Desarrolla tu pasión". Esta se compuso de 3 cortometrajes publicitarios que representan las historias de quienes aquí trabajamos y los valores en los que creemos. La meta: reflejar los valores de nuestro call center Las historias representan nuestros valores de la pasión y el compromiso. Definido como aquello que nos mueve, que nos hace ser quienes somos como call center en Tijuana y que nos motiva a seguir adelante en búsqueda de nuestros sueños. Además, Voxcentrix call center...

November 14, 2018 By voxadmin Call centers in Mexico Call Centers in Tijuana Customer Service Outsourcing 0

Call Center services and our passion for creating amazing customer experiences

Every one of us has experienced an amazing customer experience at least once in our lives. Maybe you had a problem that needed to be solved or an employee went the extra mile to help you find that product you needed. The feelings and emotions of being the recipient of amazing customer service is a joyous moment you will never forget. But let’s be honest, nowadays having an amazing customer experience with a service representative is something that seldom happens. In the following article “Good to Great: Creating a Tropical Storm of Customer Satisfaction”, business author and FORBES Magazine contributor Ekaterina Walter, provides a compelling reason why companies still can’t make us feel great after we hang up the phone: “I think it is because a lot of times companies are missing a key ingredient to business success – human passion.” The author of “Think...

call center jobs for deportees in tijuana

June 6, 2018 By voxadmin Call centers in Mexico 0

From Mexico with Love: A story about Mexican Call Centers and companies in the US.

This is not a typical love story, it’s one of a long business relationship made with love between Mexican Call Centers and companies in the US. American companies have been outsourcing their manufacturing, information technology, customer service, telemarketing and other operations to Mexican companies and call centers for years. It’s been a successful Oreo flavored story. Thousands of companies like Nabisco (the oreo cookie maker) have relied on Mexico as a reliable destination to outsource their operations. Mexican call centers have been providing companies in the US with Customer Service Outsourcing for more than 20 years now This long and flourishing relationship has contributed to the professionalization of companies in the region, including Tijuana and the CaliBaja megaregion. [embed]https://www.youtube.com/watch?v=u2ppfF_eZ4s[/embed] Mexican Call Centers like us have developed a profound sense of the needs US companies have. More than 20 years ago the Mexican Institute of Teleservices (IMT) was created to provide...

April 24, 2018 By voxadmin Call centers in Mexico 3

3 proven tactics to increase sales when using Call Center Services in Mexico

3 proven tactics to increase sales when outsourcing Call Center Services in Mexico If you are a company that is looking to outsource or currently has a sales campaign using outsourced call center services in Mexico, we suggest applying these three tactics that will help increase your sales goals. These tactics are currently being used successfully by our sales agents at Voxcentrix and can help increase your sales as well. Encourage an environment of “Learning & Sharing” Have your agents share what works and what doesn’t work for them with the rest of the team and discuss these tactics as a group. The idea is for the agents to collectively share winning tactics and that they learn from each other. Here at Voxcentrix, we like to apply a model called “Do-Review-Learn-Apply”. This model consists of monitoring sessions where we listen in on actual calls allowing our sales agents to...

March 28, 2018 By voxadmin Call centers in Mexico 1

3 reasons why you should consider outsourcing to a call center in Mexico

Finding a call center to start outsourcing to a call center in Mexico can be a daunting task, especially if you never did it before. Benefits that come when you consider outsourcing to a call center in Mexico. Most companies think of outsourcing only as a way to saving money, however, there are many more benefits that come from outsourcing to a call center in Mexico. By outsourcing to a call center in Mexico; your company can benefit by ridding of the many legal and monetary responsibilities of being an employer, such as: the costs of hiring and training, workers compensation insurance, health insurance, payroll taxes, maintaining large office space, etc. All these factors can steer companies into considering outsourcing some or all of their day to day business activities. Today we want to give you our top 3 reasons why you should seriously consider to outsource your operations to...

call centers in Mexico VOXCENTRIX blog post

February 27, 2018 By voxadmin Call centers in Mexico 0

3 types of call centers in Mexico you should avoid

3 types of call centers in Mexico you should avoid Mexico is among one of the best places for US companies to outsource some of their primary and back office services. Call centers in Mexico such as Voxcentrix have a lot of experience and offer a wide range of options when it comes to outsourcing services. But before you make choice, you should know how to identify the good ones from the bad ones and “yes!” there are some bad ones. The following are three types of call centers your company should avoid at all costs. Call Centers in Mexico who can’t protect your data and confidential information Protecting and securing sensitive information should be of concern to any company seeking to outsource some of their work to Mexico or any other country. If you read the news about call centers, you will certainly read several examples of companies...