Call centers in Mexico Archives - Page 3 of 3

call centers in Mexico statistics VOXCENTRIX

February 20, 2018 By voxadmin Call centers in Mexico 1

Front-page data about Call Centers in Mexico

The Contact Center Industry in Mexico is strong and optimistic. Despite increasing global competition, growth for most Call Centers in Mexico is expected to continue. International studies repeatedly rank Mexico in the top 5 worldwide and top 3 in Latin America as an expanding and competitive market. Good times for call centers in Mexico. According to a recent study published by the National Institute of Teleservices (IMT), year 2017 was reported to be another successful year for Call Centers in Mexico. With a global growth in the industry of 9.4% and expectations for 2018 are very optimistic. (At least 80% of the companies surveyed expect to keep growing for 2018.) Telephone-based services are still “King” in the contact center industry but other services being provided by Mexican companies include: Email Services, SMS, IVR, Chat/ Mobile Apps, Video Call, Web Collaboration, and more. Financial and IT services are the still...

November 14, 2017 By voxadmin Call centers in Mexico 1

Call centers in Mexico: The proximity and the language as a competitive advantage

Call centers in Mexico: The proximity and the language as a competitive advantage Call Centers in Mexico have become one of the top options for US companies looking to outsource services in Latin America. Its close proximity to the US and cultural similarities are two of the strongest competitive advantages in Mexico’s call center industry. The Call Center industry in Mexico is vibrant and is in the top 10 choices for call centers in the world and ranks as number 3 in Latin America. Other Latin American countries where the industry is growing are Brazil, Chile, Colombia and Argentina, however all are located thousands of miles away from the US mainland. Countries like India, China, Malaysia and the Philippines are top call center industry hot spots but are also located far away. The greater the distance from the US the greater the dilution of cultural similarities and language skills. The...

call center in Mexico Voxcentrix blog craft beer

October 20, 2017 By voxadmin Call centers in Mexico 7

Call Centers in Mexico taking over abandoned manufacturing plants, craft beer, employment and Ahi Tuna Tostadas.

In the past, Voxcentrix’s Executive VP Joe Andere published an article titled: “Call Centers taking over abandoned manufacturing plants, craft beer, employment and Ahi Tuna Tostadas…” that sums up the impact that Call Centers in Mexico are having in the region. From increasingly higher employment rates to the rebirth of old and abandoned industrial buildings, we wanted to share his original article with you. Joe Andere starts with a quote from a well known Mexican actor: “The whole Baja California peninsula is an energetic place, and it’s incredibly alive” -Gael Garcia According to Joe Andere: Call centers around the world are collectively a billion dollar industry. Many emerging countries like The Philippines, India, Malaysia, and Mexico are part of a booming call center industry. Mexico and the US have a close relationship but none is closer than the border city of Tijuana. Home to the most accessed border on...