Uncategorized Archives - Page 2 of 2

May 27, 2019 By voxadmin Uncategorized 0

3 steps to deliver a customer service that would make your mom proud.

Customer Service Lessons from Jeanne Bliss’ book. The impact of making people wait has consequences that go beyond an unfortunate memory that sticks and shared on social media. - Jeanne Bliss. Bliss, Customer Experience Pioneer & Leadership Advisor wrote an amazing book that inspired us to help our clients reach the next level in their customer care standards. Would You Do That To Your Mother? is a piece of wisdom that every company should take into consideration. In this article, we would like to share with you 3 lessons that we loved from the book. #1 Make business personal. If you are not giving your customers the treatment they desire, maybe it’s time to rethink your business practice. Use technology to keep track of each experience with your company and improve it in every front of the Customer Journey. The proper use of the information and an omnichannel strategy...

May 15, 2019 By voxadmin Call centers in Mexico Call Centers in Tijuana Uncategorized 0

Call Centers en Tijuana: 5 formas en que podemos maximizar el potencial de tu negocio

Los call centers en Tijuana tenemos el potencial para ser los mejores aliados de tu negocio. Llevamos más de 20 años ayudando a empresas como la tuya a crecer, mejorar su servicio al cliente, aumentar sus ventas y maximizar su potencial. El servicio al cliente se ha convertido en el nuevo marketing y lo confirman expertos como Dan Gingiss, quien en su libro asegura que todo gira alrededor de los consumidores. Sin ellos no hay negocio. La cuestión está en identificar ¿Qué tan inolvidables son las experiencias de tus clientes con tu marca? ¿te comprarán? ¿lo volverá a hacer? Las 5 razones por las cuales debes incluir a los call centers en Tijuana como aliados: Incrementamos tus ventas. (Telemarketing) La experta en ventas Gina Trimarco afirma que hacer negocios es como salir con alguien, lo que realmente importa es establecer relaciones a largo plazo. Muchas veces invertimos recursos para asistir...

April 11, 2019 By voxadmin Uncategorized 0

Call centers in Tijuana: A smart business move…

Once upon a time, call centers in Mexico were not very prevalent, especially not in Tijuana. A recent increase in demand for nearshore call center services has put the city on the call center map. We are very proud to be one of the pioneers of the call center industry in the city. As many people know, companies worldwide look to Tijuana to outsource manufacturing processes and it is now apparent that they are looking to the city for our Customer Engagement, Customer Service, Collections and Tech Support. And why not? Mexico is well known around the globe for its extraordinary customer service, legendary hospitality, and amazing cuisine. This translates well when you are in the people business and call centers or contact centers are exactly that, the ultimate people business. https://www.youtube.com/watch?v=u2ppfF_eZ4s Tijuana is an amazing location for a call center When I started working at call centers in Tijuana,...

April 9, 2019 By voxadmin Uncategorized 0

Voxcentrix: un call center en Tijuana con amor por los deportes.

Nuestro amor por el deporte nos une. En Voxcentrix somos fanáticos del deporte pero además somos un equipo que vive los valores del trabajo en equipo, el respeto y el compromiso que se aprenden en la cancha. En nuestro call center nos apasiona ver el super clásico Chivas - América o mejor aún, un Barça vs Real Madrid. Siendo de Tijuana, celebramos cada victoria de los Xolos, los Zonkeys y los Toros, pero también sabemos vivir una rivalidad como las de los Chicago Bears contra los Green Bay Packers , la de los Yankees contra Red Sox o la de Los Angeles Lakers vs. Boston Celtics. En las salas de nuestros call center hemos compartido grandes momentos en la historia del deporte: el milagro de Mineapolis (Vikings), el campeonato de Lebron James con Cleveland venciendo a Golden State en el juego 7 y hasta algunos nos tocó ver “la...

March 26, 2019 By voxadmin Uncategorized 0

Escribir es para quien tiene algo que decir: ganadores del concurso de poesía Voxcentrix 2019.

Concurso de poesía - Voxcentrix 2019 "No existen más que dos reglas para escribir: tener algo que decir y decirlo" — Oscar Wilde Como bien lo dice Wilde, escribir es para quien tiene algo que decir y para probar que quienes trabajamos en los call centers en Tijuana tenemos mucho que decir, esta vez invitamos a todos los miembros de la familia VOXCENTRIX a escribir y compartirnos uno de sus poemas en el concurso interno de poesía 2019. Boleta para participar en el concurso. Somos un call center con muchas ideas Una vez más nuestros Brand Ambassadors estuvieron inspirados y demostraron que somos una comunidad muy diversa como call center y eso enriquece nuestra cultura como individuos, como equipo, familia y empresa de Tijuana. No obstante, como en todo concurso, sólo puede haber un ganador. Leer cada uno de los poemas fue una gran experiencia, sin embargo, como en toda...

July 26, 2018 By voxadmin Uncategorized 0

The art of doing what you love and the 3 reasons to outsource telephone answering services.

“Working hard for something we don't care about is called stress” – Simon Sinek (author, motivational speaker, and organizational consultant.) The 3 reasons to outsource telephone answering services Reason 1: Focus your team on what they do best. In life, doing what you love is happiness. In your company, loving what they do gives your team the inspiration to excel at their jobs. Having a motivated crew gives you a competitive advantage that others will only try to imitate. A good telephone answering services partner will allow your existing staff to focus on other more important company responsibilities. Stop spending precious time on doing something that someone else can do for you and outsource your answering service. This will lower your staff's stress level and boost their productivity. Reason 2: Lower your operational costs. Either for short term or long term projects, getting help answering your customers’...

call center in Mexico VOXCENTRIX ISO 27001

September 22, 2017 By voxadmin Uncategorized 0

Achieving the ISO/IEC 27001 certification as a team!

Teamwork and Achieving ISO/IEC 27001 Certificatification! NBA Superstar Michael Jordan once said: “Talent wins games, but teamwork and intelligence win championships”. That’s the winning formula used by the VOXCENTRIX Contact Center team to achieve their ISO/IEEC 27001 certification. We knew going in that it would not be easy but we also knew that “where there is a will, there’s a way”. It took countless hours and many long days that involved meetings, conference calls, planning, consulting and hard work. But most importantly, it was a great attitude and the contribution of everybody in the team to make it possible. The journey “For us to complete this goal we needed the support of the entire company. Everyone was onboard and committed to working as a team to accomplish this amazing milestone for our organization” said Joe Andere, Executive Vice President of the company. “We wanted to show all of...