Voxcentrix ON DEMAND Archives

3 Customer Retention Tactics to Improve Your CX Strategy and Increase Sales in the [Post Pandemic] Digital Marketplace.

Earning repeat business is only one part of developing a successful customer retention strategy. If you want the customers you worked so hard to acquire to stay with you and increase repeat sales, you should have different tactics in your CX Strategy. The retail landscape has undergone a substantial transformation since the COVID-19 break. Sources like BigCommerce.com have identified trends that are changing customer expectations for online shopping. Customers expecting perks that, for the most part, are hard to fulfill: Next-day deliveryAccess to more product informationA more personalized shopping experience. The customer satisfaction bar has risen. If you are looking for new ideas to stay competitive, here are our Top 3. Our top 3 customer retention tactics to Improve Your CX Strategy and Increase Sales Number 1. Use customer feedback for customer retention. The first place to look at is your customer feedback. It provides you with direct insight into...

March 25, 2021 By aldadmin BPO companies in Mexico business in Tijuana Call centers in Mexico Customer Experience Customer Service Outsourcing Humanize your brand Mexico Call Center Outsourcing Tijuana Voxcentrix ON DEMAND

Be your customer’s hero

No matter how hard you try, some of your customers will trust your brand, and others won’t. A big part of your customers will be complicated, irrational, and easy to disappoint. But they still need someone to play the hero and solve their problems. You can catalog your business customers into three categories: trust advocates, neutrals, and antagonists. If you don’t want advocates and neutrals to become antagonists, you need to take action. But the real villain in the movie isn’t your customer. The real criminals are poor management, wasted effort, lost opportunity, needless risk, among other things. Some of the biggest enemies that your customer service department will face are: Not having an answer to the customer’s questionsTransferring calls to the wrong departmentBeing flooded with service ticketsLow-resolution times Failing to understand what your customers wantCustomers want a discount you can’t giveCustomers want a feature you won’t or can’t addHaving to...

July 21, 2020 By aldadmin Voxcentrix ON DEMAND

Boost your business with our marketing and call center services for SMEs and small and medium-sized businesses (SMBs)

Problems finding and keeping clients and/or customers?Running short of content for your company’s social media accounts?Need help answering phone calls and processing orders? If the pandemic is affecting your business, you are not alone. Now you can boost your business with our marketing and call center services for SMEs and small and medium-sized businesses (SMBs) According to UN Global compact, the COVID-19 pandemic has unleashed extensive socio-economic impacts, putting millions of companies worldwide at risk of being forced out of business. The crisis has hit small businesses — classified as micro, small and medium-sized enterprises (MSMEs) — and their workers particularly hard. Expand your business using our marketing and call center services at a fraction of the cost 🚀 At Voxcentrix, we believe it is our time to join the fight. Your fight. We know you are looking to grow your business without a lot of money. If you are...