This is not a typical love story, it’s one of a long business relationship made with love between Mexican Call Centers and companies in the US.
American companies have been outsourcing their manufacturing, information technology, customer service, telemarketing and other operations to Mexican companies and call centers for years.
It’s been a successful Oreo flavored story. Thousands of companies like Nabisco (the oreo cookie maker) have relied on Mexico as a reliable destination to outsource their operations.
Mexican call centers have been providing companies in the US with Customer Service Outsourcing for more than 20 years now
This long and flourishing relationship has contributed to the professionalization of companies in the region, including Tijuana and the CaliBaja megaregion.
Mexican Call Centers like us have developed a profound sense of the needs US companies have.
More than 20 years ago the Mexican Institute of Teleservices (IMT) was created to provide professional advice and training to Mexican Call centers and their executives.
It is now the leading organization in Mexico and Latin America within the contact center and customer service industries.
In Mexico, we know about the service industry well.
We rank in the top 10 for Tourism in the world according to an article published this year in Forbes Magazine.
Baja California is one of the States in the country with higher educational levels. We have the best university in the northwest, the state university Universidad Autónoma de México (UABC) which is ranked number 13 in the country according to Uni-Rank.
Besides the recent trade tensions between the Mexican and US governments, a long history of US Companies outsourcing their operations to Mexican firms is stronger than ever.
Our proximity to the US is contributing to the birth of economic regions like the Cali-Baja Mega-Region, which includes San Diego County, Imperial County and the State of Baja California in Mexico,
If you want to learn more about the Cali-Baja region or the US-Mex economical relationship performances at the border, we recommend the next sites to read some more information:
https://www.clustermapping.us/content/cali-baja-bi-national-mega-region
If your company is looking to outsource its operations to a call center here in Mexico, feel free to contact us.
WE ARE OPEN 24/7
CALL US at 619.869.6408
We have been in business for a long time and we can walk you through the whole process as we have done it for many our clients.
Send us an email, give us a call or reach us on our social media platforms
