Our-mission-is-to-help-you-create-amazing-customer-experiences-1
February 8, 2023 By ljimenez Customer ExperienceCustomer Service Outsourcing 0

Our mission is to help you create amazing customer experiences

For over 20 years, our mission has been to create amazing customer experiences. Our team of BRAND AMBASSADORS (customer service experts) is dedicated to help you meet key performance metrics and ensuring that your data is 100% secure.  We also strive in humanizing brands, which means your clients will always speak with a person who’s ready to listen and help them find solutions to any problems they may be having. We pride ourselves on not just providing AMAZING customer service, but doing it in a way that’s friendly, honest, and respectful. So whether you’re a startup looking to pursue your dreams or a business that’s been around for a while and looking to take it to the next level, we want to earn your trust. At Voxcentrix , we believe that you should be in charge of how your data is used. That’s why we offer a privacy-first approach to our...
Read More
INCREASE SALES BY PROVIDING AMAZING CUSTOMER EXPERIENCES
March 17, 2021 By aldadmin BPO companies in Mexicobusiness in TijuanaCustomer ExperienceCustomer Service OutsourcingMexico Call Center Outsourcing

Becoming a Customer Experience Center.

Today we want to take a moment to celebrate the transformation we have been through during the last year, moving from being just another contact center to become a real customer experience center. The road to success is still long, but we are loving every moment. We will learn the lessons from hard times to build a better future for all of us. Special thanks to our Staff and Brand Ambassadors for their passion and commitment, and to our clients and business partners for their trust. We feel more aligned than ever with our mission to help our clients to create amazing customer experiences. 🧡We believe customer experience matters, and every interaction counts into making this a happier world. Let's Keep Creating Amazing Experiences! 🦸 #customerexperiencematters#voxcentrix#cxstrategy#smes#customerexperiencecenter#cxmanagement#bpo#smbs#customerservice#business#calibaja#experienceexcellence#nearshore#marketing#sales#retailsolutions#smallbusiness
Read More
voxcentrix
March 4, 2021 By aldadmin BPO companies in MexicoCall centers in MexicoCustomer ExperienceCustomer Service OutsourcingMexico Call Center OutsourcingTijuanaUncategorized

3 Ways to Increase Sales by Providing Amazing Customer Experiences

OUR FAVORITE 3 WAYS TO INCREASE SALES BY PROVIDING AMAZING CUSTOMER EXPERIENCES In our previous blog, we spoke about HOW TO OUTSOURCE YOUR CUSTOMER SERVICE ON A SHOESTRING BUDGET. Now we will focus on how you can increase sales by providing Amazing Customer Experiences.  There are many ways to increase sales by providing AMAZING CUSTOMER EXPERIENCES, but these 3 are our favorites.  1.- RATE YOUR CUSTOMERS:  Just as customers can rate their experiences with your company, you can ask your team to rate their interactions with clients and reward them for being awesome! You can prepare a special promo code for them, so when they do purchase again (and they will), they will enjoy an additional discount for being a great customer.  You can empower your team to reward customers that had a difficult situation with your company by giving them a five-star rating experience discount thanking them for their...
Read More
outsourcing customer service
February 24, 2021 By aldadmin Uncategorized

How To Start Outsourcing Your Customer Service On A Shoestring Budget

For many small businesses, customer service is paramount to their success and must be the main focus of their business plan. However, many business owners are too worried about selling their services rather than creating WOW experiences for their customers. They fail to notice that it is, in fact, the Customer Experience that brings in repeat customers and helps businesses grow. Not all businesses give customer service the importance it deserves and therefore wind up asking themselves, where are the repeat customers?  Think of it this way, if you were shopping somewhere and their customer service was terrible, would you buy from that place? Would you consider coming back?  In the digital business world, amazing customer service goes a long way because customers cannot interact face to face with your company. Your business needs to humanize all digital interactions and put a proverbial face to your e-commerce. Also, we recommend...
Read More
tijuana call centers
March 15, 2019 By aldadmin Call Centers in Tijuana 0

Tijuana Call Centers are making a difference in the world, one call a time.

When organizations work together in pursuit of a common goal, amazing things happen.  For years, Tijuana Call Centers have been working hand in hand with US companies, making the world a happier place, one call at a time. We have been helping people (and customers) solve their problems.  2019, is seeing a huge increase in new companies coming to the city of Tijuana looking for Call Centers to partner with. The competitive advantages that Tijuana offers are unique due to the close proximity to the US. These not only include competitive labor costs but also modern infrastructure, easy access to the US, legal certainty for foreign investments as well as a bicultural and well-educated workforce, among many others. We want your customers to have such great experiences that they will want to tell others about it. Tijuana Call Centers,  are here to help organizations like yours elevate their customer service standards. We...
Read More

Facebook-f Twitter Linkedin-in Pinterest-p Instagram Youtube

DERECHOS RESERVADOS VOXCENTRIX ®2022

Search for:
Get a Quote