call center Archives

The Essential Role of BPO Call Centers in Enhancing Customer Experience (CX) in Tijuana, Mexico

In today's highly competitive business world, delivering exceptional customer service has become a priority for organizations seeking to stand out in their respective industries. One of the most valuable tools to achieve this is collaborating with BPO (Business Process Outsourcing) call centers, which play a crucial role in improving the customer experience (CX). We will explore how BPO call centers in Tijuana, Baja California, Mexico, assist in customer service and why they are a valuable investment for companies. What are BPO Call Centers? BPO (Business Process Outsourcing) Call Centers are facilities or companies that handle incoming and outgoing customer communication on behalf of other businesses. The term "BPO" refers to the practice of outsourcing certain business functions to specialized service providers, allowing the client company to focus on its core competencies and reduce operational costs. Tijuana Strategic Location In Tijuana, we have the best Innovative BPO Call centers, in particular,...

February 24, 2021 By aldadmin Uncategorized

How To Start Outsourcing Your Customer Service On A Shoestring Budget

For many small businesses, customer service is paramount to their success and must be the main focus of their business plan. However, many business owners are too worried about selling their services rather than creating WOW experiences for their customers. They fail to notice that it is, in fact, the Customer Experience that brings in repeat customers and helps businesses grow. Not all businesses give customer service the importance it deserves and therefore wind up asking themselves, where are the repeat customers? Think of it this way, if you were shopping somewhere and their customer service was terrible, would you buy from that place? Would you consider coming back? In the digital business world, amazing customer service goes a long way because customers cannot interact face to face with your company. Your business needs to humanize all digital interactions and put a proverbial face to your e-commerce. Also, we recommend...

January 23, 2020 By aldadmin Tijuana Uncategorized

5 consejos para triunfar en tu próxima entrevista de trabajo.

Hola, esta ocasión, te presentamos a América Bautista, nuestra especialista de reclutamiento aquí en el call center, quien nos comparte sus 5 consejos para que triunfes en tu próxima entrevista de trabajo. Esperamos te resulten de utilidad! https://youtu.be/noZZqNl40Zk Tip 1. Investiga Haz un poco de investgación sobre la empresa para la cual harás tu entrevista. Averigua qué hacen, a qué se dedican, quienes son, cual es su historia, sus valores, por qué hacen lo que hacen.... Esto te ayudará a confirmar si es afin a lo que buscas y si tu haces buen "fit" con ellos. Tip 2.- Cuida tu imagen. No es necesario vestir demasiado formal, todo depende de la vacante de trabajo en la que estás interesada o el puesto que buscas obtener. No se trata de lucir demasiado elegante o glamuroso, simplemente ir vestido de acuerdo a la posición que estás solicitando. Tip 3.- Sé tú mismo....

January 8, 2020 By aldadmin Call Centers in Tijuana Tijuana

5 cosas que puedes esperar de un trabajo en un call center en Tijuana en 2020.

Si nunca has tenido un trabajo en un call center en Tijuana y piensas tenerlo durante el 2020, es importante que tengas una idea de lo que puedes esperar. Si bien cada empresa tiene su propia oferta de trabajo, te aseguramos que puedes esperar al menos estos 5 bieneficios: 1. Los call centers en Tijuana te ofrecerán una gran variedad de oportunidades de trabajo. Los call centers somos de las empresas con mayor diversidad de vacantes en Tijuana. Es imporante aclarar que por sí sola la posición de agente telefónico (call center agent) tiene muchas variantes. Te podemos mencionar por ejemplo: servicio al clienteprocesamiento de pedidossoporte técnicotraducciónventas por llamadas entrantes (inbound sales) cobrazasconfirmación de datos y pedidos entre muchas otras. Además están las oportunidades en el departamento de calidad (QA), en la gerencia y supervisión de operaciones y el manejo de proyectos (project management). De lo que pocos hablan es de la...

October 8, 2019 By aldadmin Call Centers in Tijuana 0

Tijuana call center jobs for deportees: What you need to know to get hired.

Tijuana Call Center Jobs are not like other jobs. Here, your language skills and your desire to succeed will be highly appreciated and you will meet very interesting people. If you know someone who has been or will be displaced to Tijuana and needs to get a job, this article is going to be very helpful. Your next Tijuana call center job should include: Paid training Weekly salary Full employee benefits Social security Paid vacationsopportunities to grow inside the company The pay in Mexico is much better than working for construction companies, retail stores, or maquiladoras. If you are new in Tijuana and you are serious about getting a job at a call center, you should look for 3 things: Step 1: Search for Tijuana call centers that are close to you. Search for call centers on Facebook or simply Google “Tijuana Call center jobs ” and you will find...

From Mexico with Love: A story about Mexican Call Centers and companies in the US.

July 24, 2019 By aldadmin Call Centers in Tijuana 0

HOW TO PICK THE PERFECT CALL CENTER IN TIJUANA

Picking the perfect call center in Tijuana Picking a call center in Tijuana is not as easy as picking apples. If you pick a bad apple you simply throw it away and pick another. But what if you pick the wrong call center for your company? What if you’ve signed a long term contract with a call center that is not delivering what they promised? What if you’ve spent thousands of dollars in training and invested hundreds of man-hours with the wrong call center? What if your boss is now mad at you for making a bad decision? What do you do now? In Tijuana, dozens of call centers spring up every so often to cash in on the ever-growing call center business. Many have no experience at all but believe that running a call center is easy and that anybody can do it. Plenty of these call centers will...

July 17, 2019 By aldadmin Brand Ambassadors Call Centers in Tijuana 0

3 reasons that prove that call center agents are … freakin’ awesome!

When we say that call center agents are so awesome, we are not only making reference to their passionate, resilient and hard-working personalities. Nor are we alluding to their amazing talents for sports, board games or their good taste in music or culinary tastes. There are other attributes that make them special, different from other people. Over the years we have learned a lot about our Brand Ambassadors and how amazing they are. Let’s us give you 3 reasons that prove what we are saying is true. Reason 1: Call center agents are willing to serve people like no other. “We only have what we give.” - Isabel Allende People working at call centers are particularly suited for service. Their strength and ability to help others is awe-inspiring. Here at Voxcentrix, we are so proud of our brand ambassadors because we see them going the extra mile to help others...

June 19, 2019 By aldadmin Customer Service Outsourcing 0

3 ways a call center can help your company map your customer’s journey to total customer satisfaction.

Every call center that’s been around for a while and handles customer calls on a daily basis knows about “customer service”. We receive hundreds if not thousands of customers service calls on a daily basis. We are the ears that have the insight to your customers' needs and expectations. And all that experience and information gathered over the years can be useful when finding new ways to improve and innovate in their experience with your company. Sometimes innovation is not about acquiring the most expensive and latest technology, but to change your focus and find a new way of doing things. Let us show you 3 ways a seasoned call center can help you re-engage with your customers through innovation. Number 1: A call center can help you anticipate your customer’s problems Besides just listening to your customers you should start anticipating your customer’s needs. That’s your way to...

June 7, 2019 By aldadmin Uncategorized 0

3 characteristics a Call Center in Tijuana must have to become a great business partner.

Life is all about making the right choices and selecting a call center is no different. But sometimes, having too many choices can make matters worse and complicate the already difficult task of finding a top notch Call Center in Tijuana. In the city of Tijuana, you will find a plethora of call centers to choose from and all claiming to be the best. But how do you choose the right Call Center for your company? Here are 3 things you should look for when considering a call center in Tijuana. A great call center in Tijuana must be committed to your goals. American entrepreneur Hannah Bronfman once said that goals give us purpose (and) motivates us to make ourselves the best version. Your next business partner should listen to your goals and objectives and deliver an action plan based on your goals. Shared goals make the best situation for...

April 11, 2019 By aldadmin Uncategorized 0

Call centers in Tijuana: A smart business move…

Once upon a time, call centers in Mexico were not very prevalent, especially not in Tijuana. A recent increase in demand for nearshore call center services has put the city on the call center map. We are very proud to be one of the pioneers of the call center industry in the city. As many people know, companies worldwide look to Tijuana to outsource manufacturing processes and it is now apparent that they are looking to the city for our Customer Engagement, Customer Service, Collections and Tech Support. And why not? Mexico is well known around the globe for its extraordinary customer service, legendary hospitality, and amazing cuisine. This translates well when you are in the people business and call centers or contact centers are exactly that, the ultimate people business. https://www.youtube.com/watch?v=u2ppfF_eZ4s Tijuana is an amazing location for a call center When I started working at call centers in Tijuana,...