Call centers in Mexico: The proximity and the language as a competitive advantage Call Centers in Mexico have become one of the top options for US companies looking to outsource services in Latin America. Its close proximity to the US and cultural similarities are two of the strongest competitive advantages in Mexico’s call center industry. The Call Center industry in Mexico is vibrant and is in the top 10 choices for call centers in the world and ranks as number 3 in Latin America. Other Latin American countries where the industry is growing are Brazil, Chile, Colombia and Argentina, however all are located thousands of miles away from the US mainland. Countries like India, China, Malaysia and the Philippines are top call center industry hot spots but are also located far away. The greater the distance from the US the greater the dilution of cultural similarities and language skills. The...
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