call center companies in mexico Archives

June 22, 2018 By aldadmin Call Centers in Tijuana 0

Y los ganadores de nuestro primer concurso de creación audiovisual son… (VOXCENTRIX Call Center en Tijuana)

En mayo lanzamos la convocatoria para nuestro Primer Concurso de Creación Audiovisual 2018 con la intención de apoyar el talentos en la comunidad universitaria Es la primera vez que nuestro call center abre este tipo de oportunidades a los jóvenes de Tijuana. Pese a ser la primera edición de nuestro concurso, fuimos muy bien recibidos por la comunidad estudiantil, especialmente en la Universidad Autónoma de Baja California Campus Tijuana, donde la Facultad de Humanidades y Ciencias Sociales nos abrió las puertas para invitar a los alumnos a participar en dicha convocatoria. Nos alegra mencionar que recibimos propuestas muy interesantes, cada una con su estilo, talento y pasión, así como el compromiso de llevar el trabajo a su fin y entregarlo en tiempo, valores que constituyen nuestra forma de hacer las cosas aquí en VOXCENTRIX. Hoy nos enorgullece felicitar publicamente a los ganadores de nuestro Concurso y agradecer infinitamente a todos...

April 24, 2018 By aldadmin Call centers in Mexico 3

3 proven tactics to increase sales when using Call Center Services in Mexico

3 proven tactics to increase sales when outsourcing Call Center Services in Mexico If you are a company that is looking to outsource or currently has a sales campaign using outsourced call center services in Mexico, we suggest applying these three tactics that will help increase your sales goals. These tactics are currently being used successfully by our sales agents at Voxcentrix and can help increase your sales as well. Encourage an environment of “Learning & Sharing” Have your agents share what works and what doesn’t work for them with the rest of the team and discuss these tactics as a group. The idea is for the agents to collectively share winning tactics and that they learn from each other. Here at Voxcentrix, we like to apply a model called “Do-Review-Learn-Apply”. This model consists of monitoring sessions where we listen in on actual calls allowing our sales agents to...

March 28, 2018 By aldadmin Call centers in Mexico 1

3 reasons why you should consider outsourcing to a call center in Mexico

Finding a call center to start outsourcing to a call center in Mexico can be a daunting task, especially if you never did it before. Benefits that come when you consider outsourcing to a call center in Mexico. Most companies think of outsourcing only as a way to saving money, however, there are many more benefits that come from outsourcing to a call center in Mexico. By outsourcing to a call center in Mexico; your company can benefit by ridding of the many legal and monetary responsibilities of being an employer, such as: the costs of hiring and training, workers compensation insurance, health insurance, payroll taxes, maintaining large office space, etc. All these factors can steer companies into considering outsourcing some or all of their day to day business activities. Today we want to give you our top 3 reasons why you should seriously consider to outsource your operations to...

October 5, 2017 By aldadmin Brand Ambassadors 2

Becoming BRAND AMBASSADORS

Becoming BRAND AMBASSADORS Voxcentrix, the Call Center of passionate brand ambassadors At Voxcentrix call center in Mexico, we have two concepts that run through the veins of the entire organization, those two ideas represent the way we approach things, they are like our mantra. Those two concepts are “Passion” and “Brand Ambassadors”. The first addresses how we approach things in every field of the everyday battle, and the second, imprints the way we coach our agents to approach their important role in the organization. Wikipedia defines a BRAND AMBASSADOR as: “a person who is hired by an organization or company to represent a brand in a positive light and by doing so help to increase brand awareness and sales. The brand ambassador is meant to embody the corporate identity in appearance, demeanor, values and ethics. At Voxcentrix, we understand the importance of what our agents do, as they represent not only a company...

call center in Mexico VOXCENTRIX ISO 27001

September 22, 2017 By aldadmin Uncategorized 0

Achieving the ISO/IEC 27001 certification as a team!

Teamwork and Achieving ISO/IEC 27001 Certificatification! NBA Superstar Michael Jordan once said: “Talent wins games, but teamwork and intelligence win championships”. That’s the winning formula used by the VOXCENTRIX Contact Center team to achieve their ISO/IEEC 27001 certification. We knew going in that it would not be easy but we also knew that “where there is a will, there’s a way”. It took countless hours and many long days that involved meetings, conference calls, planning, consulting and hard work. But most importantly, it was a great attitude and the contribution of everybody in the team to make it possible. The journey “For us to complete this goal we needed the support of the entire company. Everyone was onboard and committed to working as a team to accomplish this amazing milestone for our organization” said Joe Andere, Executive Vice President of the company. “We wanted to show all of...