If you looking for additional tactics for your marketing strategy, your customer service can be your new marketing strategy. Customer retention has a significant impact on a company’s profit. If you keep your customers happy, they will buy again and recommend your business to other people, opening the door for more business opportunities. Yes, this might be a challenging year, but if you set your customer service team up for success, your business will be fine. ¨Every time you provide a “wow” customer service experience, adding emotional transportation to the experience of your customer, it’s marketing.¨ (Forbes) Yes! Customer Service is Your New Marketing Word-of-mouth and referrals are the best marketing strategies.Your Customer Service Team needs to be ready to respond to your customers when unexpected situations happen.Superior customer service is a major factor in the race for becoming the best company. If you want to increase profit this year,...
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