call centers Archives

The Essential Role of BPO Call Centers in Enhancing Customer Experience (CX) in Tijuana, Mexico

In today's highly competitive business world, delivering exceptional customer service has become a priority for organizations seeking to stand out in their respective industries. One of the most valuable tools to achieve this is collaborating with BPO (Business Process Outsourcing) call centers, which play a crucial role in improving the customer experience (CX). We will explore how BPO call centers in Tijuana, Baja California, Mexico, assist in customer service and why they are a valuable investment for companies. What are BPO Call Centers? BPO (Business Process Outsourcing) Call Centers are facilities or companies that handle incoming and outgoing customer communication on behalf of other businesses. The term "BPO" refers to the practice of outsourcing certain business functions to specialized service providers, allowing the client company to focus on its core competencies and reduce operational costs. Tijuana Strategic Location In Tijuana, we have the best Innovative BPO Call centers, in particular,...

March 6, 2020 By aldadmin Call Centers in Tijuana 0

El laboratorio de la felicidad (The Voxcentrix Happiness Lab)

When employees are happy, companies and organizations shine and prosper. We are more productive when we feel happy and appreciated. That is why we created our own Happiness Lab, a cultural strategy that is enabling us to transform ourselves into a happier and more productive team of brand ambassadors. Los embajadores de la felicidad aquí en Voxcentrix están enfocados en mejorar nuestra condiciones de trabajo. A continuación ellos te explican -entre retos y risas- en qué consiste lo que nosotros llamamos "The Voxcentrix Happiness Lab". ¿Qué es el Voxcentrix Happiness Lab? Rosario: El Happiness Lab somos todos. Cada que alguien sonriendo o cada que vez alguien sentirse seguro, estable, ese es el Happiness Lab. Somos un equipo de trabajo, un grupo de personas que decidimos que la felicidad es prioridad, la felicidad va por encima de todas las cosas. Tenemos una serie acciones que llevamos a cabo para lograr este objetivo:...

October 23, 2019 By aldadmin business in Tijuana

3 reasons why you should consider doing business in Tijuana

Recently, we have been meeting with many different companies who are considering doing business in Tijuana. Although most of them come from the US, a growing number of companies from other parts of the world increases every day. https://www.youtube.com/watch?v=u2ppfF_eZ4s REASONS FOR DOING BUSINESS IN TIJUANA IN 2019 Reason 1.- Competitiveness due to low-cost manufacturing. The cost of doing business in Tijuana is significantly lower than it is in the US. The cost of labor is one of the main reasons why the manufacturing industry in the city has been around for more than 50 years and is still growing. According to the Tijuana EDC, Manufacturing in Tijuana, Mexico, represents a lower cost than most countries, including China. The minimum wage in Mexico is between $4 to $5 dollars per hour, while California’s minimum wage is around $12 per hour. Lower labor costs don’t necessarily mean lower quality work. In fact,...

October 8, 2019 By aldadmin Call Centers in Tijuana 0

Tijuana call center jobs for deportees: What you need to know to get hired.

Tijuana Call Center Jobs are not like other jobs. Here, your language skills and your desire to succeed will be highly appreciated and you will meet very interesting people. If you know someone who has been or will be displaced to Tijuana and needs to get a job, this article is going to be very helpful. Your next Tijuana call center job should include: Paid training Weekly salary Full employee benefits Social security Paid vacationsopportunities to grow inside the company The pay in Mexico is much better than working for construction companies, retail stores, or maquiladoras. If you are new in Tijuana and you are serious about getting a job at a call center, you should look for 3 things: Step 1: Search for Tijuana call centers that are close to you. Search for call centers on Facebook or simply Google “Tijuana Call center jobs ” and you will find...

Voxcentrix en el 5to Encuentro de la Industria Maquiladora en Baja California - DIMBC

August 29, 2019 By aldadmin Call Centers in Tijuana 0

La familia Voxcentrix, los tenis naranjas y los call centers de Tijuana en el 5to encuentro de la Industria Maquiladora DIMBC de Baja California.

¿Qué tienen en común las maquiladoras y los call centers de Tijuana? Respuesta: Todas las maquiladoras y call centers de Tijuana, del país y del mundo, tienen frente a ellas el gran reto de ser capaces de crear nuevas y mejores experiencias para sus clientes y empleados. Voxcentrix y los tenis naranjas en el DIMBC La familia Voxcentrix presente en el DIMBC Este año, por primera vez, nos tocó representar a los call centers en uno de los mejores eventos de la Industria Maquiladora en Baja California y en México, mejor conocido como el DIMBC… y lo hicimos portando nuestros famosos converse que llevan el color naranja que nos distingue. La oportunidad nos llegó por invitación del Tijuana Economic Development Council (Tijuana EDC) también conocido como DEITAC, quienes nos dieron la oportunidad de ser parte de su representación en el pabellón de inversión del 5to Encuentro de la Industria Maquiladora...

From Mexico with Love: A story about Mexican Call Centers and companies in the US.

July 24, 2019 By aldadmin Call Centers in Tijuana 0

HOW TO PICK THE PERFECT CALL CENTER IN TIJUANA

Picking the perfect call center in Tijuana Picking a call center in Tijuana is not as easy as picking apples. If you pick a bad apple you simply throw it away and pick another. But what if you pick the wrong call center for your company? What if you’ve signed a long term contract with a call center that is not delivering what they promised? What if you’ve spent thousands of dollars in training and invested hundreds of man-hours with the wrong call center? What if your boss is now mad at you for making a bad decision? What do you do now? In Tijuana, dozens of call centers spring up every so often to cash in on the ever-growing call center business. Many have no experience at all but believe that running a call center is easy and that anybody can do it. Plenty of these call centers will...

July 17, 2019 By aldadmin Brand Ambassadors Call Centers in Tijuana 0

3 reasons that prove that call center agents are … freakin’ awesome!

When we say that call center agents are so awesome, we are not only making reference to their passionate, resilient and hard-working personalities. Nor are we alluding to their amazing talents for sports, board games or their good taste in music or culinary tastes. There are other attributes that make them special, different from other people. Over the years we have learned a lot about our Brand Ambassadors and how amazing they are. Let’s us give you 3 reasons that prove what we are saying is true. Reason 1: Call center agents are willing to serve people like no other. “We only have what we give.” - Isabel Allende People working at call centers are particularly suited for service. Their strength and ability to help others is awe-inspiring. Here at Voxcentrix, we are so proud of our brand ambassadors because we see them going the extra mile to help others...

June 19, 2019 By aldadmin Customer Service Outsourcing 0

3 ways a call center can help your company map your customer’s journey to total customer satisfaction.

Every call center that’s been around for a while and handles customer calls on a daily basis knows about “customer service”. We receive hundreds if not thousands of customers service calls on a daily basis. We are the ears that have the insight to your customers' needs and expectations. And all that experience and information gathered over the years can be useful when finding new ways to improve and innovate in their experience with your company. Sometimes innovation is not about acquiring the most expensive and latest technology, but to change your focus and find a new way of doing things. Let us show you 3 ways a seasoned call center can help you re-engage with your customers through innovation. Number 1: A call center can help you anticipate your customer’s problems Besides just listening to your customers you should start anticipating your customer’s needs. That’s your way to...

June 7, 2019 By aldadmin Uncategorized 0

3 characteristics a Call Center in Tijuana must have to become a great business partner.

Life is all about making the right choices and selecting a call center is no different. But sometimes, having too many choices can make matters worse and complicate the already difficult task of finding a top notch Call Center in Tijuana. In the city of Tijuana, you will find a plethora of call centers to choose from and all claiming to be the best. But how do you choose the right Call Center for your company? Here are 3 things you should look for when considering a call center in Tijuana. A great call center in Tijuana must be committed to your goals. American entrepreneur Hannah Bronfman once said that goals give us purpose (and) motivates us to make ourselves the best version. Your next business partner should listen to your goals and objectives and deliver an action plan based on your goals. Shared goals make the best situation for...

May 15, 2019 By aldadmin Call centers in Mexico Call Centers in Tijuana Uncategorized 0

Call Centers en Tijuana: 5 formas en que podemos maximizar el potencial de tu negocio

Los call centers en Tijuana tenemos el potencial para ser los mejores aliados de tu negocio. Llevamos más de 20 años ayudando a empresas como la tuya a crecer, mejorar su servicio al cliente, aumentar sus ventas y maximizar su potencial. El servicio al cliente se ha convertido en el nuevo marketing y lo confirman expertos como Dan Gingiss, quien en su libro asegura que todo gira alrededor de los consumidores. Sin ellos no hay negocio. La cuestión está en identificar ¿Qué tan inolvidables son las experiencias de tus clientes con tu marca? ¿te comprarán? ¿lo volverá a hacer? Las 5 razones por las cuales debes incluir a los call centers en Tijuana como aliados: Incrementamos tus ventas. (Telemarketing) La experta en ventas Gina Trimarco afirma que hacer negocios es como salir con alguien, lo que realmente importa es establecer relaciones a largo plazo. Muchas veces invertimos recursos para asistir...