Call centers in Tijuana Archives

Voxcentrix: The Best Call Center Tijuana

"Voxcentrix: The Best Call Center Tijuana" Discover why Voxcentrix is the best call center in Tijuana. At Voxcentrix, we pride ourselves on being the leading call center in Tijuana. With our exceptional BPO services and unwavering commitment to customer satisfaction, it's no wonder why clients choose us time and time again. Excellence is at the core of everything we do. From elevating customer service experiences to expertly handling sales inquiries, our team is dedicated to raising your ROI and delivering outstanding results. With over 20 years of experience in the industry, you can trust that you're partnering with a call center that knows how to get the job done right. But what sets Voxcentrix apart from other call centers? Well, for starters, we are proud to be top-rated in Tijuana. Our reputation speaks for itself as we consistently deliver exceptional service and exceed client expectations. Tijuana itself offers numerous advantages...

July 28, 2023 By ftabera BPO companies in Mexico business in Tijuana Call centers in Mexico Call Centers in Tijuana Customer Experience Customer Service Outsourcing Humanize your brand Mexico Call Center Outsourcing Tijuana 0

The Essential Role of BPO Call Centers in Enhancing Customer Experience (CX) in Tijuana, Mexico

In today's highly competitive business world, delivering exceptional customer service has become a priority for organizations seeking to stand out in their respective industries. One of the most valuable tools to achieve this is collaborating with BPO (Business Process Outsourcing) call centers, which play a crucial role in improving the customer experience (CX). We will explore how BPO call centers in Tijuana, Baja California, Mexico, assist in customer service and why they are a valuable investment for companies. What are BPO Call Centers? BPO (Business Process Outsourcing) Call Centers are facilities or companies that handle incoming and outgoing customer communication on behalf of other businesses. The term "BPO" refers to the practice of outsourcing certain business functions to specialized service providers, allowing the client company to focus on its core competencies and reduce operational costs. Tijuana Strategic Location In Tijuana, we have the best Innovative BPO Call centers, in particular,...

July 17, 2019 By aldadmin Brand Ambassadors Call Centers in Tijuana 0

3 reasons that prove that call center agents are … freakin’ awesome!

When we say that call center agents are so awesome, we are not only making reference to their passionate, resilient and hard-working personalities. Nor are we alluding to their amazing talents for sports, board games or their good taste in music or culinary tastes. There are other attributes that make them special, different from other people. Over the years we have learned a lot about our Brand Ambassadors and how amazing they are. Let’s us give you 3 reasons that prove what we are saying is true. Reason 1: Call center agents are willing to serve people like no other. “We only have what we give.” - Isabel Allende People working at call centers are particularly suited for service. Their strength and ability to help others is awe-inspiring. Here at Voxcentrix, we are so proud of our brand ambassadors because we see them going the extra mile to help others...

April 11, 2019 By aldadmin Uncategorized 0

Call centers in Tijuana: A smart business move…

Once upon a time, call centers in Mexico were not very prevalent, especially not in Tijuana. A recent increase in demand for nearshore call center services has put the city on the call center map. We are very proud to be one of the pioneers of the call center industry in the city. As many people know, companies worldwide look to Tijuana to outsource manufacturing processes and it is now apparent that they are looking to the city for our Customer Engagement, Customer Service, Collections and Tech Support. And why not? Mexico is well known around the globe for its extraordinary customer service, legendary hospitality, and amazing cuisine. This translates well when you are in the people business and call centers or contact centers are exactly that, the ultimate people business. https://www.youtube.com/watch?v=u2ppfF_eZ4s Tijuana is an amazing location for a call center When I started working at call centers in Tijuana,...

call center jobs for deportees in tijuana

May 24, 2018 By aldadmin Mexico Call Center Outsourcing 0

Mexico call center outsourcing: the proximity.

Mexico call center outsourcing: The proximity. Nearshoring or Mexico call center outsourcing is still the best way to do business with a foreign country. The proximity facilitates face-to-face meetings and visits, enhancing trust and satisfaction. Mexico is one of the top countries where US companies like yours can outsource its operations to a call center. The Cali-Baja region. [embed]https://www.youtube.com/watch?v=u2ppfF_eZ4s[/embed] The US-Mexico border stretches for almost 2000 miles long but it’s the Cali-Baja region the most prosperous of all. Including San Diego County, Imperial County, and Baja California in Mexico, Cali-Baja is a unique binational location ideal for business investments. It began in 2008 as an economic development partnership with the purpose of promoting the complimentary competitive advantages offered by the region. The Mega-Region has many competitive advantages starting with its infrastructure which includes 6 border crossings, 5 interstate freeways, 5 international airports, 2 specialized maritime port facilities and rail links....

April 24, 2018 By aldadmin Call centers in Mexico 3

3 proven tactics to increase sales when using Call Center Services in Mexico

3 proven tactics to increase sales when outsourcing Call Center Services in Mexico If you are a company that is looking to outsource or currently has a sales campaign using outsourced call center services in Mexico, we suggest applying these three tactics that will help increase your sales goals. These tactics are currently being used successfully by our sales agents at Voxcentrix and can help increase your sales as well. Encourage an environment of “Learning & Sharing” Have your agents share what works and what doesn’t work for them with the rest of the team and discuss these tactics as a group. The idea is for the agents to collectively share winning tactics and that they learn from each other. Here at Voxcentrix, we like to apply a model called “Do-Review-Learn-Apply”. This model consists of monitoring sessions where we listen in on actual calls allowing our sales agents to...

April 6, 2018 By aldadmin Call Centers in Tijuana 4

Bilingual Call Center Jobs in Tijuana; What you need to know to get hired.

If you are looking for bilingual call center jobs in Tijuana, this article will be very helpful for you. Here, we gathered the most common questions people ask us when they respond to a job offer.👇👇 We hope this Q/A selection helps you to know what you need to know get hired. QUESTIONS AND ANSWERS: Q: What do I need to get hired? / What are the requirements? A: For a bilingual call center job, we require a good level of conversational English and basic computer knowledge. Q: When can I get an appointment for a job interview? A: You can visit us from Monday to Friday from 9:00 am to 5:00 pm for an interview Q: Can I set an appointment on Saturday? A: At the moment we do not have recruitment staff on Saturday, but you can reach us through Facebook Q: What do I need to bring...

April 2, 2018 By aldadmin Call Centers in Tijuana 3

3 reasons why you should consider working at a Call Center in Tijuana

If you have been looking for a job in Tijuana during the past year or so, chances are you have stumbled upon quite a few job postings or ads for call center work. Tijuana is in the middle of a booming call center industry and lately, there has been an increase in the demand for call center jobs and positions. Reason #1 - Fun Environment Compared with other types of jobs, working at a call center in Tijuana could be one of the most dynamic and fun experiences of your career. You will work with lots of interesting people, work in a professional office environment, meet new friends and learn many new skills. The call center industry recognizes that their employees are the “Back-Bone” of the industry and are always looking for new ways to incentivize their employees. Some of these incentives include Employee Of The Month recognitions, Birthday...

call centers in Mexico statistics VOXCENTRIX

February 20, 2018 By aldadmin Call centers in Mexico 1

Front-page data about Call Centers in Mexico

The Contact Center Industry in Mexico is strong and optimistic. Despite increasing global competition, growth for most Call Centers in Mexico is expected to continue. International studies repeatedly rank Mexico in the top 5 worldwide and top 3 in Latin America as an expanding and competitive market. Good times for call centers in Mexico. According to a recent study published by the National Institute of Teleservices (IMT), year 2017 was reported to be another successful year for Call Centers in Mexico. With a global growth in the industry of 9.4% and expectations for 2018 are very optimistic. (At least 80% of the companies surveyed expect to keep growing for 2018.) Telephone-based services are still “King” in the contact center industry but other services being provided by Mexican companies include: Email Services, SMS, IVR, Chat/ Mobile Apps, Video Call, Web Collaboration, and more. Financial and IT services are the still...

November 14, 2017 By aldadmin Call centers in Mexico 1

Call centers in Mexico: The proximity and the language as a competitive advantage

Call centers in Mexico: The proximity and the language as a competitive advantage Call Centers in Mexico have become one of the top options for US companies looking to outsource services in Latin America. Its close proximity to the US and cultural similarities are two of the strongest competitive advantages in Mexico’s call center industry. The Call Center industry in Mexico is vibrant and is in the top 10 choices for call centers in the world and ranks as number 3 in Latin America. Other Latin American countries where the industry is growing are Brazil, Chile, Colombia and Argentina, however all are located thousands of miles away from the US mainland. Countries like India, China, Malaysia and the Philippines are top call center industry hot spots but are also located far away. The greater the distance from the US the greater the dilution of cultural similarities and language skills. The...