Contact Center in Mexico Archives

March 28, 2018 By aldadmin Call centers in Mexico 1

3 reasons why you should consider outsourcing to a call center in Mexico

Finding a call center to start outsourcing to a call center in Mexico can be a daunting task, especially if you never did it before. Benefits that come when you consider outsourcing to a call center in Mexico. Most companies think of outsourcing only as a way to saving money, however, there are many more benefits that come from outsourcing to a call center in Mexico. By outsourcing to a call center in Mexico; your company can benefit by ridding of the many legal and monetary responsibilities of being an employer, such as: the costs of hiring and training, workers compensation insurance, health insurance, payroll taxes, maintaining large office space, etc. All these factors can steer companies into considering outsourcing some or all of their day to day business activities. Today we want to give you our top 3 reasons why you should seriously consider to outsource your operations to...

call centers in Mexico VOXCENTRIX blog post

February 27, 2018 By aldadmin Call centers in Mexico 0

3 types of call centers in Mexico you should avoid

3 types of call centers in Mexico you should avoid Mexico is among one of the best places for US companies to outsource some of their primary and back office services. Call centers in Mexico such as Voxcentrix have a lot of experience and offer a wide range of options when it comes to outsourcing services. But before you make choice, you should know how to identify the good ones from the bad ones and “yes!” there are some bad ones. The following are three types of call centers your company should avoid at all costs. Call Centers in Mexico who can’t protect your data and confidential information Protecting and securing sensitive information should be of concern to any company seeking to outsource some of their work to Mexico or any other country. If you read the news about call centers, you will certainly read several examples of companies...

call centers in Mexico statistics VOXCENTRIX

February 20, 2018 By aldadmin Call centers in Mexico 1

Front-page data about Call Centers in Mexico

The Contact Center Industry in Mexico is strong and optimistic. Despite increasing global competition, growth for most Call Centers in Mexico is expected to continue. International studies repeatedly rank Mexico in the top 5 worldwide and top 3 in Latin America as an expanding and competitive market. Good times for call centers in Mexico. According to a recent study published by the National Institute of Teleservices (IMT), year 2017 was reported to be another successful year for Call Centers in Mexico. With a global growth in the industry of 9.4% and expectations for 2018 are very optimistic. (At least 80% of the companies surveyed expect to keep growing for 2018.) Telephone-based services are still “King” in the contact center industry but other services being provided by Mexican companies include: Email Services, SMS, IVR, Chat/ Mobile Apps, Video Call, Web Collaboration, and more. Financial and IT services are the still...

November 14, 2017 By aldadmin Call centers in Mexico 1

Call centers in Mexico: The proximity and the language as a competitive advantage

Call centers in Mexico: The proximity and the language as a competitive advantage Call Centers in Mexico have become one of the top options for US companies looking to outsource services in Latin America. Its close proximity to the US and cultural similarities are two of the strongest competitive advantages in Mexico’s call center industry. The Call Center industry in Mexico is vibrant and is in the top 10 choices for call centers in the world and ranks as number 3 in Latin America. Other Latin American countries where the industry is growing are Brazil, Chile, Colombia and Argentina, however all are located thousands of miles away from the US mainland. Countries like India, China, Malaysia and the Philippines are top call center industry hot spots but are also located far away. The greater the distance from the US the greater the dilution of cultural similarities and language skills. The...

call center in Mexico Voxcentrix blog craft beer

October 20, 2017 By aldadmin Call centers in Mexico 7

Call Centers in Mexico taking over abandoned manufacturing plants, craft beer, employment and Ahi Tuna Tostadas.

In the past, Voxcentrix’s Executive VP Joe Andere published an article titled: “Call Centers taking over abandoned manufacturing plants, craft beer, employment and Ahi Tuna Tostadas…” that sums up the impact that Call Centers in Mexico are having in the region. From increasingly higher employment rates to the rebirth of old and abandoned industrial buildings, we wanted to share his original article with you. Joe Andere starts with a quote from a well known Mexican actor: “The whole Baja California peninsula is an energetic place, and it’s incredibly alive” -Gael Garcia According to Joe Andere: Call centers around the world are collectively a billion dollar industry. Many emerging countries like The Philippines, India, Malaysia, and Mexico are part of a booming call center industry. Mexico and the US have a close relationship but none is closer than the border city of Tijuana. Home to the most accessed border on...

October 5, 2017 By aldadmin Brand Ambassadors 2

Becoming BRAND AMBASSADORS

Becoming BRAND AMBASSADORS Voxcentrix, the Call Center of passionate brand ambassadors At Voxcentrix call center in Mexico, we have two concepts that run through the veins of the entire organization, those two ideas represent the way we approach things, they are like our mantra. Those two concepts are “Passion” and “Brand Ambassadors”. The first addresses how we approach things in every field of the everyday battle, and the second, imprints the way we coach our agents to approach their important role in the organization. Wikipedia defines a BRAND AMBASSADOR as: “a person who is hired by an organization or company to represent a brand in a positive light and by doing so help to increase brand awareness and sales. The brand ambassador is meant to embody the corporate identity in appearance, demeanor, values and ethics. At Voxcentrix, we understand the importance of what our agents do, as they represent not only a company...