contact centers in Mexico Archives

April 24, 2018 By aldadmin Call centers in Mexico 3

3 proven tactics to increase sales when using Call Center Services in Mexico

3 proven tactics to increase sales when outsourcing Call Center Services in Mexico If you are a company that is looking to outsource or currently has a sales campaign using outsourced call center services in Mexico, we suggest applying these three tactics that will help increase your sales goals. These tactics are currently being used successfully by our sales agents at Voxcentrix and can help increase your sales as well. Encourage an environment of “Learning & Sharing” Have your agents share what works and what doesn’t work for them with the rest of the team and discuss these tactics as a group. The idea is for the agents to collectively share winning tactics and that they learn from each other. Here at Voxcentrix, we like to apply a model called “Do-Review-Learn-Apply”. This model consists of monitoring sessions where we listen in on actual calls allowing our sales agents to...

call centers in Mexico statistics VOXCENTRIX

February 20, 2018 By aldadmin Call centers in Mexico 1

Front-page data about Call Centers in Mexico

The Contact Center Industry in Mexico is strong and optimistic. Despite increasing global competition, growth for most Call Centers in Mexico is expected to continue. International studies repeatedly rank Mexico in the top 5 worldwide and top 3 in Latin America as an expanding and competitive market. Good times for call centers in Mexico. According to a recent study published by the National Institute of Teleservices (IMT), year 2017 was reported to be another successful year for Call Centers in Mexico. With a global growth in the industry of 9.4% and expectations for 2018 are very optimistic. (At least 80% of the companies surveyed expect to keep growing for 2018.) Telephone-based services are still “King” in the contact center industry but other services being provided by Mexican companies include: Email Services, SMS, IVR, Chat/ Mobile Apps, Video Call, Web Collaboration, and more. Financial and IT services are the still...

October 5, 2017 By aldadmin Brand Ambassadors 2

Becoming BRAND AMBASSADORS

Becoming BRAND AMBASSADORS Voxcentrix, the Call Center of passionate brand ambassadors At Voxcentrix call center in Mexico, we have two concepts that run through the veins of the entire organization, those two ideas represent the way we approach things, they are like our mantra. Those two concepts are “Passion” and “Brand Ambassadors”. The first addresses how we approach things in every field of the everyday battle, and the second, imprints the way we coach our agents to approach their important role in the organization. Wikipedia defines a BRAND AMBASSADOR as: “a person who is hired by an organization or company to represent a brand in a positive light and by doing so help to increase brand awareness and sales. The brand ambassador is meant to embody the corporate identity in appearance, demeanor, values and ethics. At Voxcentrix, we understand the importance of what our agents do, as they represent not only a company...