creating amazing customer experiences Archives

When looking for killer tactics for creating amazing customer experiences, you should think of Shep Hyken. Forbes Magazine contributor, customer service and experience expert, he has been helping organizations create amazing customer and employee experiences for a long time. 🧡 We love his philosophy. He is one of our main references when we are looking for inspiration. Hyken wrote an article featuring a list of tactics to create amazing customer experiences and we loved them so much we decided to make our one selection. Here are our favorite... Top 7 tactics for creating amazing customer experiences according to Shep Hyken: 1. Send a thank-you note. Saying “thank you” can make miracles happen. Imagine if you send an unexpected note to say it. Business and sales are all about human relationships. If you want to create amazing experiences for your customers, invest in your relationship with them. You won’t regret it. ...

Every one of us has experienced an amazing customer experience at least once in our lives. Maybe you had a problem that needed to be solved or an employee went the extra mile to help you find that product you needed. The feelings and emotions of being the recipient of amazing customer service is a joyous moment you will never forget. But let’s be honest, nowadays having an amazing customer experience with a service representative is something that seldom happens. In the following article “Good to Great: Creating a Tropical Storm of Customer Satisfaction”, business author and FORBES Magazine contributor Ekaterina Walter, provides a compelling reason why companies still can’t make us feel great after we hang up the phone: “I think it is because a lot of times companies are missing a key ingredient to business success – human passion.” The author of “Think...

creating amazing customer experiences

7 killer tactics for creating amazing customer experiences, according to one of the best experience strategists

Call Center services and our passion for creating amazing customer experiences