customer retention Archives

If you looking for additional tactics for your marketing strategy, your customer service can be your new marketing strategy. Customer retention has a significant impact on a company’s profit. If you keep your customers happy, they will buy again and recommend your business to other people, opening the door for more business opportunities. Yes, this might be a challenging year, but if you set your customer service team up for success, your business will be fine. ¨Every time you provide a “wow” customer service experience, adding emotional transportation to the experience of your customer, it’s marketing.¨ (Forbes) Yes! Customer Service is Your New Marketing Word-of-mouth and referrals are the best marketing strategies.Your Customer Service Team needs to be ready to respond to your customers when unexpected situations happen.Superior customer service is a major factor in the race for becoming the best company. If you want to increase profit this year,...

Earning repeat business is only one part of developing a successful customer retention strategy. If you want the customers you worked so hard to acquire to stay with you and increase repeat sales, you should have different tactics in your CX Strategy. The retail landscape has undergone a substantial transformation since the COVID-19 break. Sources like BigCommerce.com have identified trends that are changing customer expectations for online shopping. Customers expecting perks that, for the most part, are hard to fulfill: Next-day deliveryAccess to more product informationA more personalized shopping experience. The customer satisfaction bar has risen. If you are looking for new ideas to stay competitive, here are our Top 3. Our top 3 customer retention tactics to Improve Your CX Strategy and Increase Sales Number 1. Use customer feedback for customer retention. The first place to look at is your customer feedback. It provides you with direct insight into...

customer retention

Yes! Customer Service is Your New Marketing

3 Customer Retention Tactics to Improve Your CX Strategy and Increase Sales in the [Post Pandemic] Digital Marketplace.