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If you are still looking for inspiration to continue working on your CX strategy, we recommend you take a look at the 6 pillars of Customer Experience Management Excellence designed by KNPG. To achieve Customer Experience Excellence (CEE) and commercial success, your company needs to have a CX Management Strategy. Next, we have put together a brief explanation of each one of them Here are the 6 pillars of your Customer Experience Management Pillar 1: Personalization. The first pillar of your Customer Experience Management strategy is creating a personal connection. Customers are looking for tailored experiences that are unique for them. Focus on the individual to create an emotional connection with the customer. Greet your customers, know them individually, and know their story. Pillar 2: Time & Effort. Simplify the customer experience as much as possible. You can do that by minimizing the effort required by the customer. Be clear...

When organizations work together in pursuit of a common goal, amazing things happen. For years, Tijuana Call Centers have been working hand in hand with US companies, making the world a happier place, one call at a time. We have been helping people (and customers) solve their problems. 2019, is seeing a huge increase in new companies coming to the city of Tijuana looking for Call Centers to partner with. The competitive advantages that Tijuana offers are unique due to the close proximity to the US. These not only include competitive labor costs but also modern infrastructure, easy access to the US, legal certainty for foreign investments as well as a bicultural and well-educated workforce, among many others. We want your customers to have such great experiences that they will want to tell others about it. Tijuana Call Centers, are here to help organizations like yours elevate their customer service standards. We...

customers

What are the 6 pillars of your Customer Experience Management?

Tijuana Call Centers are making a difference in the world, one call a time.