CX strategy Archives

Earning repeat business is only one part of developing a successful customer retention strategy. If you want the customers you worked so hard to acquire to stay with you and increase repeat sales, you should have different tactics in your CX Strategy. The retail landscape has undergone a substantial transformation since the COVID-19 break. Sources like BigCommerce.com have identified trends that are changing customer expectations for online shopping. Customers expecting perks that, for the most part, are hard to fulfill: Next-day deliveryAccess to more product informationA more personalized shopping experience. The customer satisfaction bar has risen. If you are looking for new ideas to stay competitive, here are our Top 3. Our top 3 customer retention tactics to Improve Your CX Strategy and Increase Sales Number 1. Use customer feedback for customer retention. The first place to look at is your customer feedback. It provides you with direct insight into...

Every call center that’s been around for a while and handles customer calls on a daily basis knows about “customer service”. We receive hundreds if not thousands of customers service calls on a daily basis. We are the ears that have the insight to your customers' needs and expectations. And all that experience and information gathered over the years can be useful when finding new ways to improve and innovate in their experience with your company. Sometimes innovation is not about acquiring the most expensive and latest technology, but to change your focus and find a new way of doing things. Let us show you 3 ways a seasoned call center can help you re-engage with your customers through innovation. Number 1: A call center can help you anticipate your customer’s problems Besides just listening to your customers you should start anticipating your customer’s needs. That’s your way to...

CX strategy

3 Customer Retention Tactics to Improve Your CX Strategy and Increase Sales in the [Post Pandemic] Digital Marketplace.

3 ways a call center can help your company map your customer’s journey to total customer satisfaction.