list of companies that outsource customer service Archives

Customer Service Solutions: Making your clients feel special and appreciated. At the end of the day people won’t remember what you said or did, they will remember how you made them feel. – Maya Angelou The customer service experience. The way you make people feel after you have interacted with them says a lot about you as a person. The same concept applies to businesses who must communicate with their customers to guide them through assembly instructions, product services, technical support or warranty services: we all know this as the customer service experience. Your company must be ready to interact with your customers and answer any questions they may have. Making them feel special and appreciated during that call or interaction should also be a standard requirement. Today’s consumer wants instant access to manufacturers and service providers; they want to be heard when things go wrong with a product...

Becoming BRAND AMBASSADORS Voxcentrix, the Call Center of passionate brand ambassadors At Voxcentrix call center in Mexico, we have two concepts that run through the veins of the entire organization, those two ideas represent the way we approach things, they are like our mantra. Those two concepts are “Passion” and “Brand Ambassadors”. The first addresses how we approach things in every field of the everyday battle, and the second, imprints the way we coach our agents to approach their important role in the organization. Wikipedia defines a BRAND AMBASSADOR as: “a person who is hired by an organization or company to represent a brand in a positive light and by doing so help to increase brand awareness and sales. The brand ambassador is meant to embody the corporate identity in appearance, demeanor, values and ethics. At Voxcentrix, we understand the importance of what our agents do, as they represent not only a company...