outsource Archives - VOXCENTRIX

We know there is no easy way out of the Coronavirus problem but if you outsource your operations to Mexico, it might be the solution you were looking for. Mexican outsourcing companies are moving rapidly to embrace the new normal. As the crisis started to intensify, we quickly shifted our business operation to a remote basis. We had to do it to ensure business continuity. Many of us never stopped operations. “Because necessity is often the mother of invention, the pandemic could bring some positive outcomes... And businesses are finding faster, cheaper ways to operate. Remote working has soared. These changes could make for better management and more flexible workforces” -FORTUNE MAGAZINE Now that we have at least 80% of our operation working from home, we feel more confident than ever. We are connected using the best of technology. There’s a feeling of camaraderie with our business partners that is...

Once upon a time, call centers in Mexico were not very prevalent, especially not in Tijuana. A recent increase in demand for nearshore call center services has put the city on the call center map. We are very proud to be one of the pioneers of the call center industry in the city. As many people know, companies worldwide look to Tijuana to outsource manufacturing processes and it is now apparent that they are looking to the city for our Customer Engagement, Customer Service, Collections and Tech Support. And why not? Mexico is well known around the globe for its extraordinary customer service, legendary hospitality, and amazing cuisine. This translates well when you are in the people business and call centers or contact centers are exactly that, the ultimate people business. https://www.youtube.com/watch?v=u2ppfF_eZ4s Tijuana is an amazing location for a call center When I started working at call centers in Tijuana,...

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5 reasons to outsource your operations to Mexico in the COVID- POST COVID19 era

Call centers in Tijuana: A smart business move…