outsourcing services in Latin Americ Archives

Call centers in Mexico: The proximity and the language as a competitive advantage Call Centers in Mexico have become one of the top options for US companies looking to outsource services in Latin America. Its close proximity to the US and cultural similarities are two of the strongest competitive advantages in Mexico’s call center industry. The Call Center industry in Mexico is vibrant and is in the top 10 choices for call centers in the world and ranks as number 3 in Latin America. Other Latin American countries where the industry is growing are Brazil, Chile, Colombia and Argentina, however all are located thousands of miles away from the US mainland. Countries like India, China, Malaysia and the Philippines are top call center industry hot spots but are also located far away. The greater the distance from the US the greater the dilution of cultural similarities and language skills. The...

Becoming BRAND AMBASSADORS Voxcentrix, the Call Center of passionate brand ambassadors At Voxcentrix call center in Mexico, we have two concepts that run through the veins of the entire organization, those two ideas represent the way we approach things, they are like our mantra. Those two concepts are “Passion” and “Brand Ambassadors”. The first addresses how we approach things in every field of the everyday battle, and the second, imprints the way we coach our agents to approach their important role in the organization. Wikipedia defines a BRAND AMBASSADOR as: “a person who is hired by an organization or company to represent a brand in a positive light and by doing so help to increase brand awareness and sales. The brand ambassador is meant to embody the corporate identity in appearance, demeanor, values and ethics. At Voxcentrix, we understand the importance of what our agents do, as they represent not only a company...