outsourcing to a call center in Mexico Archives

March 28, 2018 By aldadmin Call centers in Mexico 1

3 reasons why you should consider outsourcing to a call center in Mexico

Finding a call center to start outsourcing to a call center in Mexico can be a daunting task, especially if you never did it before. Benefits that come when you consider outsourcing to a call center in Mexico. Most companies think of outsourcing only as a way to saving money, however, there are many more benefits that come from outsourcing to a call center in Mexico. By outsourcing to a call center in Mexico; your company can benefit by ridding of the many legal and monetary responsibilities of being an employer, such as: the costs of hiring and training, workers compensation insurance, health insurance, payroll taxes, maintaining large office space, etc. All these factors can steer companies into considering outsourcing some or all of their day to day business activities. Today we want to give you our top 3 reasons why you should seriously consider to outsource your operations to...

October 5, 2017 By aldadmin Brand Ambassadors 2

Becoming BRAND AMBASSADORS

Becoming BRAND AMBASSADORS Voxcentrix, the Call Center of passionate brand ambassadors At Voxcentrix call center in Mexico, we have two concepts that run through the veins of the entire organization, those two ideas represent the way we approach things, they are like our mantra. Those two concepts are “Passion” and “Brand Ambassadors”. The first addresses how we approach things in every field of the everyday battle, and the second, imprints the way we coach our agents to approach their important role in the organization. Wikipedia defines a BRAND AMBASSADOR as: “a person who is hired by an organization or company to represent a brand in a positive light and by doing so help to increase brand awareness and sales. The brand ambassador is meant to embody the corporate identity in appearance, demeanor, values and ethics. At Voxcentrix, we understand the importance of what our agents do, as they represent not only a company...

call center in Mexico VOXCENTRIX ISO 27001

September 22, 2017 By aldadmin Uncategorized 0

Achieving the ISO/IEC 27001 certification as a team!

Teamwork and Achieving ISO/IEC 27001 Certificatification! NBA Superstar Michael Jordan once said: “Talent wins games, but teamwork and intelligence win championships”. That’s the winning formula used by the VOXCENTRIX Contact Center team to achieve their ISO/IEEC 27001 certification. We knew going in that it would not be easy but we also knew that “where there is a will, there’s a way”. It took countless hours and many long days that involved meetings, conference calls, planning, consulting and hard work. But most importantly, it was a great attitude and the contribution of everybody in the team to make it possible. The journey “For us to complete this goal we needed the support of the entire company. Everyone was onboard and committed to working as a team to accomplish this amazing milestone for our organization” said Joe Andere, Executive Vice President of the company. “We wanted to show all of...