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Every one of us has experienced an amazing customer experience at least once in our lives. Maybe you had a problem that needed to be solved or an employee went the extra mile to help you find that product you needed. The feelings and emotions of being the recipient of amazing customer service is a joyous moment you will never forget.   But let’s be honest, nowadays having an amazing customer experience with a service representative is something that seldom happens.     In the following article “Good to Great: Creating a Tropical Storm of Customer Satisfaction”, business author and FORBES Magazine contributor Ekaterina Walter, provides a compelling reason why companies still can’t make us feel great after we hang up the phone:   “I think it is because a lot of times companies are missing a key ingredient to business success – human passion.”   The author of “Think...